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Shipping delays
494 11 2018-6-1
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Halstonb
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United States
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Hello, I am a first time purchaser from DJI, and I am really excited to get my Spark. I tried to order a bit early for a trip that i am going on. I saw that it wshould be shipped one day after payment is recieved, well that seems to be incorrect. I am now being told through email that it will be june 7 before my order is shipped, this is unacceptable to me, if it is going to take that long please just indicate that from the begining. Is there anything that can be done to get this shipped out sonner?
2018-6-1
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Halstonb
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United States
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sorry i meant to include my order number Order No.:0012985840909 and here is my order number for the DJI Select which i understood to send my order to the front of the line Order No.:0014608006095.
2018-6-1
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Halstonb
lvl.1
United States
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Also I noticed that the refund link is no longer showing up on my order page. if this is really going to take as long as I am being told through email (8 Days) I will most likely ask for a refund and order through amazon or someone else.
2018-6-1
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Halstonb
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United States
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I saw on another thread that this is caused by the micro sd card. I would be perfectly happy with this being broken into two shipments. I didnt care a whole lot about the micro sd card, just wanted to get the spark here before my trip.
2018-6-1
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DJI Paladin
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Hi Halstonb, we are sincerely sorry for the unpleasant experience, we sent you a DM kindly please check . Thank you.
2018-6-1
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DJI Susan
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Sorry for the troubles. We're checking the exact status with the sales team, will come back as long as there is an update.
2018-6-1
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Halstonb
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United States
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DJI Susan Posted at 2018-6-1 20:37
Sorry for the troubles. We're checking the exact status with the sales team, will come back as long as there is an update.

any update on the status?
2018-6-3
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DJI Mindy
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Halstonb Posted at 2018-6-3 13:08
any update on the status?

Sorry for the late response because of the weekend, the estimated shipping date of Spark Fly More Combo is 1-3 business days when you placed the order, but the order was delayed because of the Micro SD card, the team has split the order and the drone will be shipped out very soon, please note the email with the tracking number later.
2018-6-3
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Halstonb
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Ok I still have not received a tracking number and the status still shows pending. Any word on when it will be shipped.
2018-6-4
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DJI Mindy
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Halstonb Posted at 2018-6-4 07:19
Ok I still have not received a tracking number and the status still shows pending. Any word on when it will be shipped.

The SD card and the drone will be shipped out from different warehouse, SD card has already been shipped, I will PM you the tracking number, the drone will also be shipped very soon, please check the email later, thanks.
2018-6-4
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Superdudd
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United States
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In your previous response you stated that the delay was due to the SD card, and now you're saying that the SD card shipped first. I'm not OP but that sounds pretty contradictory to me...
2018-6-12
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DJI Mindy
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Superdudd Posted at 2018-6-12 09:01
In your previous response you stated that the delay was due to the SD card, and now you're saying that the SD card shipped first. I'm not OP but that sounds pretty contradictory to me...

I have the same feeling at first, but the order was split, SD card was shipped from another warehouse and there is stock there. I have replied your own thread, please check. Thanks.
2018-6-12
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