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Photos No longer sync to phone
1062 10 2018-6-2
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Aaron C
lvl.1
Flight distance : 590577 ft
United States
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I recently cleared the photo and video cache on my phone, and the DJI GO 4 app. Since then, my photos no longer sync directly to the app or my phone, but videos still do. I dont know what the problem is, my phone has plenty of space, and i didnt change any settings in the app from what they were previously. Its quite a nuisance to take out the SD card after every flight just to glance over the photos. Someone please help me out here i dont know what the issue is.

Thanks
2018-6-2
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Brad Bilger
Captain
Flight distance : 14764163 ft
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Well, you didn't mention some facts that are needed.  Is this a Mavic Air or a Mavic Pro?  Android or IOS?  
If you are talking Mavic Pro and Android, the problem is knows and supposedly being worked on.(?)

https://forum.dji.com/forum.php? ... p;page=1#pid1380481
2018-6-3
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Aaron C
lvl.1
Flight distance : 590577 ft
United States
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Brad Bilger Posted at 2018-6-3 05:27
Well, you didn't mention some facts that are needed.  Is this a Mavic Air or a Mavic Pro?  Android or IOS?  
If you are talking Mavic Pro and Android, the problem is knows and supposedly being worked on.(?)


Brad, yes it is a mavic pro on Android. Okay will hang in there until they find a solution. Thanks
2018-6-3
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Brad Bilger
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Flight distance : 14764163 ft
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Aaron C Posted at 2018-6-3 05:53
Brad, yes it is a mavic pro on Android. Okay will hang in there until they find a solution. Thanks

Well.. sorry to hear that... join the club.  I haven't had a chance to go out and test Thor's last request.  Hopefully, someday it'll be back to normal.  
2018-6-3
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Aaron C
lvl.1
Flight distance : 590577 ft
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Brad Bilger Posted at 2018-6-3 06:35
Well.. sorry to hear that... join the club.  I haven't had a chance to go out and test Thor's last request.  Hopefully, someday it'll be back to normal.

Yep im hoping that its soon
2018-6-3
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DJI Susan
Administrator
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Hey Aaron, may I know what's the current version of your APP? It is recommended update to the latest version and check again.
2018-6-3
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Aaron C
lvl.1
Flight distance : 590577 ft
United States
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DJI Susan Posted at 2018-6-3 22:52
Hey Aaron, may I know what's the current version of your APP? It is recommended update to the latest version and check again.

@DJISusan i am updated to version 4.2.16 and it is not showing any further update at this point.
2018-6-4
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Brad Bilger
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Flight distance : 14764163 ft
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Aaron C Posted at 2018-6-4 02:55
@DJISusan i am updated to version 4.2.16 and it is not showing any further update at this point.

According to DJI Thor, this is a known problem that has been there since Go4 4.2.6.  I'm now running 4.2.16 and the problem is still present.  There are several "Work Arounds."  When you land, click the "Play button" on the bottom right I believe and from there, you can copy all your photos from the AC to the phone.  (Details in the thread below)

https://forum.dji.com/thread-139268-1-1.html
2018-6-4
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DJI Susan
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Aaron C Posted at 2018-6-4 02:55
@DJISusan i am updated to version 4.2.16 and it is not showing any further update at this point.

Sorry for the late response. The Android V4.2.20 has been released, please try to reinstall the APP to check.
2018-6-11
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Aaron C
lvl.1
Flight distance : 590577 ft
United States
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Good to know...been looking forward to this

Have reinstalled the app, and will give an update later today after I fly.
Thanks
2018-6-11
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Aaron C
lvl.1
Flight distance : 590577 ft
United States
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Nope...

Nothing still nothing.
I really hope your tech's at DJI can figure this out soon.
2018-6-11
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