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Tello crash update #1
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998 7 2018-6-3
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djiuser_Mmi30DgmC7wa
Captain
Malaysia
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If you are new and have not raed my last post about my drone crash, you can read it first before reading this. On my last post I have contected the Ryze support group for a motor replacement and this was what happen next. They opened a new case for me and I sent my drone to them in Hong Kong. The shipping cost about 25$. after a few days, they sent me a E-mail and confirm that they heve received the drone and sent me some photos of it. Afther they inspected my drone they sent me another E-mail and ask for 37$ for the motor replacement (2$ for motor and 35$ for repair and shipping fees). Then I paid them through PayPal. The next day they sent me an E-mail and confirm that they have received the money and will start the repairing proggress after 2 days. A couple days later they sent me a new E-mail and with a diffrent case number (I was like #*&%! going wrong with them??? cause that is a wrong case number) it said my replacement have been approved and will be ship out after 3 working days. Then I sent an E-mail to them again and ask them what is going on and ask them for an update for my case. On the same day they sent me a E-mail and said that they will sent me a new drone instead of repairing my drone. On the next day they sent me an E-mail and said the drone have shiped out by DHL and give me a tracking code
....... For the next update I will do a review on their
service and unbox the package






mmexport1528027907056[1].jpg
2018-6-3
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djiuser_Mmi30DgmC7wa
Captain
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share your drone repair experience with me
2018-6-3
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jacksonnai
Captain
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Here are some photos that they sent to me
68514e1f-256f-4152-85f3-36484babd621.jpg
7bfbfb4c-b26c-4bbd-babd-c3babd8136e5.jpg
8b0bfdb7-bb6d-4c9e-b37f-5aefe8d6f4b6.jpg
fff5d071-56ff-4f36-a01a-f17d30839f76.jpg
2018-6-3
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RYZE
Super Moderator

Hong Kong
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Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.
2018-6-3
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jacksonnai
Captain
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RYZE Posted at 2018-6-3 20:16
Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.

Hi thank you for sending me a new drone by the way I have revived the package this morning. Thx!
2018-6-4
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jacksonnai
Captain
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RYZE Posted at 2018-6-3 20:16
Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.

I have tested the replacement drone it work well for now thx!
2018-6-5
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RYZE
Super Moderator

China
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jacksonnai Posted at 2018-6-5 02:25
I have tested the replacement drone it work well for now thx!

That‘s great, happy droning!
2018-6-5
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jacksonnai
Captain
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RYZE Posted at 2018-6-5 17:47
That‘s great, happy droning!

Thank you for the nice service from your team
2018-6-6
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