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Issues saving project.
570 2 2018-6-3
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Rafael T
lvl.1
Brazil
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Hello everyone,

I'm having terrible issues saving my project.  Finally I could open the app however when I complete my project it goes to 44% of conclusion and I get the following message.

VIDEO OUTPUT FAILED. Dowload the orignal files of the shots you use to make the video you just edited, and then retry outputting.

I did download it. And I still receive this message.  Does anyone have a suggestion on how should I procedure?

Thank you in advance.
Rafael


2018-6-3
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi Rafael,

Sorry for the inconvenience, We would like to know the information about your DJI product.
1. Model of your DJI device.
2. The version of DJI GO APP/DJI GO 4  you are using.
3. Mobile or tablet you are using.
4. Type of computer that you are using to export your files.

Can you please post the screenshot of the error message so that we can check what we can do.
2018-6-4
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Aurélie44
lvl.1
France
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Hi,
I have the same problem when i finish my projet and want to export it. It goes to 100%  and video output failed
I’ve got :
iphone 8
Osmo mobil 2
App dji gov1.3.42

Thks for your help
AD5C43F3-3246-4EAD-BEA2-0B79A67517C1.png
2018-10-18
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