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CrystalSky Ultra has Failed
474 7 2018-6-4
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raven4
First Officer
Flight distance : 86194 ft
United States
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My Crystalsky Ultrabright just malfunctioned. I had just landed, after a flight, and the display started flickering. I attempted to shut the display down. At first it would not shutdown. Now, I can hear the fan starting, but the display is black. The back of the unit seems hot, but, then, it always gets hot. This seems somewhat disappointing because the CS is practically brand new, very low hours. It has the latest firmware, ostensibly to control the internal temp. It must be 80 degrees outside, today, here. Who should I contact for repair?
2018-6-4
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience that it may cause, I would recommend sending your unit to our facility for further evaluation. Please see the link below. Thank you.
https://repair.dji.com/repair/index
2018-6-4
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raven4
First Officer
Flight distance : 86194 ft
United States
Offline

DJI Tony Posted at 2018-6-4 14:52
Hi, we're sorry for the inconvenience that it may cause, I would recommend sending your unit to our facility for further evaluation. Please see the link below. Thank you.
https://repair.dji.com/repair/index

Thank you for your help. The Customer service was very helpful in telling me how to return the CS. I have a ticket no.
2018-6-4
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DJI Tony
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raven4 Posted at 2018-6-4 16:18
Thank you for your help. The Customer service was very helpful in telling me how to return the CS. I have a ticket no.

Glad to hear that, kindly keep us posted in any case that you encountered any problem. We are here to help you out.
2018-6-4
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raven4
First Officer
Flight distance : 86194 ft
United States
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Just want to follow up on this issue. DJI gave me a prepaid label to ship my CS to their LAX repair facility.
In ONE day they responded that it would be repaired under warrantee.
ONE day later, it has been posted to a shipper for return.

After having read so many horror stories about DJI's customer support, I thought it is appropriate to note how quickly and helpul DJI has been in resolving this problem.
MANY THANX DJI!!
2018-6-14
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fans20e467f6
lvl.1
Flight distance : 49452 ft
United States
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Mine went black from overheating. Wait a day then try it. Avoid much direct sin exposure.
2018-7-18
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fans20e467f6
lvl.1
Flight distance : 49452 ft
United States
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raven4 Posted at 2018-6-14 19:49
Just want to follow up on this issue. DJI gave me a prepaid label to ship my CS to their LAX repair facility.
In ONE day they responded that it would be repaired under warrantee.
ONE day later, it has been posted to a shipper for return.

They always reply with send it in. I had same issue. When I turned off iPad (master) the flickering would stop. After trial and error it turned out the controller the CS was on needed to match firmware ran update through CS on controller and problem resolved. Still waiting to see a response that doesn’t involve sending it in. I saw a guy post a video with his gimbal mounted 90 degrees off and they told him to send it in rather than to simply correct the orientation. Support for I2 is virtually non exisistant and I’ve always taken up for them prior to now.
2018-7-22
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RichJ53
Captain
Flight distance : 1626135 ft
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United States
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raven4 Posted at 2018-6-14 19:49
Just want to follow up on this issue. DJI gave me a prepaid label to ship my CS to their LAX repair facility.
In ONE day they responded that it would be repaired under warrantee.
ONE day later, it has been posted to a shipper for return.

R4
Glad you were able to get a positive response from customer service.

Thanks for posting

Rich
2018-7-22
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