EdisonW1979
Second Officer
Flight distance : 1535679 ft
Canada
Offline
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WebParrot Posted at 2018-6-9 05:51
Many of us speak (write) from experience. Every time I have had an issue, claim, or complaint, I have been helped by either a DJI Admin, Chat advisor, or a positive reply to a warranty issue.
I "trust" the resources because each has presented me with a successful outcome. That doesn't make ME a fan-boy or DJI PR talking head or other false characterization.
@WebParrot,
I'm glad you've received proper support and issue resolutions from DJI with your issues, whatever they may have been. This is as it should be the majority of the time for those of us who experience issues.
However, just because you personally have received satisfactory support, does not represent this towards the remaining minority, or even majority, of users who may be getting the short end of the stick (so to speak) from DJI with their problems.
And you're right, the reasons you outlined wouldn't make you a "fan-boy", nor should you be labeled as such. However, if you were to defend DJI's corporate practices, such as lack of communication on issues with customers, providing mediocre responses to support queries, and not providing adequate resolution to software / firmware issues for MONTHS on end without so much as a whisper of what's happening in public, you could then be construed as a fan-boy.
My accusations were demonstrated in this thread, and many others I've posted in with regards to issues with the 0400 FW, and many others have chimed in with similar difficulties, posting logs and videos to demonstrate, as have I.
And I have little patience for people who'd jump to the defence of DJI blindly, and then insinuate that people experiencing these issues are in fact the ones with problems. |
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