hallmark007
Captain
Flight distance : 9827923 ft
Ireland
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Velolion Posted at 2018-6-27 01:39
I just spent I think 8 hours reading this entire thread and wanted to thank the OP for taking the time and effort to put it together. I’ve had an Air since the week it was released and have flown it in multiple countries and continents, and even both hemispheres, so far. Unfortunately while it was pretty much rock solid on all the prior versions I, too, have experienced significant issues since my very first flight after flashing the .0400 firmware. Very significantly-reduced flight range, constant RC video feed breakup even at short range, and continuous fallbacks to Safe RTH due to sudden loss of signal — something I never experienced even one time on prior FW versions, despite having regularly flown my unit over landscapes at 2 and 3+ kilometer range. I’m fortunate in that I live out in the country, where there are hardly any people or buildings, and where I have the opportunity to fly the drone in a very repeatable manner in an uncluttered, flat landscape that’s basically devoid of significant EM interference — there aren’t even usable cell signals from any of the U.S. cell carriers out here — and I’ve experienced drastic levels and frequencies of these issues since the update. I find it curious, and certainly frustrating, that while the initial FW updates came out rapid-fire, and seemed to me to mostly address minor issues and/or enhance features, there has now been no update for quite a long time after a FW version that, for me, has basically made my aircraft useless...and to top it for some unknown reason this version can’t be rolled back as with the previous iterations.
I also want to apologize to you for the conduct you’ve had to put up with in this thread from someone who claims to be an experienced, helpful moderator, yet has not in something like 40 posts to this thread offered anything more helpful than “send your drone back to DJI” and who has continuously denegrated, condescended to, and outright called users on the thread names, like some childish five year-old. Nobody should have to put up with crap like that, but unfortunately in today’s world of anonymous keyboard jockeys and Internet experts, it’s now an unfortunate fact of life. Still doesn’t make it even remotely acceptable or excusable, though, and it seems that someone with so much self-proclaimed experience and expertise would understand that while you sending your drone back for replacement may result in the resolution of some of your problems (and then again, it may not), many more users will be benefitted if some of the issues many of us are experiencing were addressed by a firmware update that was available to all users in the community. That is the point of a firmware update, afterall — mass, and near immediate, application and affect across the entire user community.
I will answer because I assume your referring to me.
I don’t claim to be an experienced moderator
If you read the title of this thread it specifically mentions Mavic Air 0400, and my opening post referred to inclusions of other drones on completely different firmware, so I pointed this out, it also referred to deleted posts which was totally incorrect, so the thread was initially trying to boost itself to be something the title didn’t set out. You will see I was completely shot down for this , being accused of being some kind of dji fanboy.
In regards to advising people to send in defective drones under warranty for replacement, this I have some experience with, as an owner of a P4Pro I waited 4 weeks for FW issue to be sorted, when it didn’t happen I returned for replacement drone, and FW was released 6 months later, on this thread or other thread we have seen two returning their drones for replacement , and both flying happily, so advice for those two was helpful.
My experience in dealing with dji for a number of years is . 1/ you won’t ever get a statement and you will never rush through FW. This is not unusual as someone who partakes on a Cannon forum, this is also the way they operate with their customers.
It was because of above I recommended that users return their drone as this would have a much greater effect, than sitting around waiting for what is now almost 8 weeks, so even if you shipped your drone back and got another one with problems, you would be no worse off.
A question I have asked , but still with no answer , if you purchased a TV that was not working would you sit around waiting for long periods of time or would you just go and exchange it.
You say your own drone is rendered useless, and will be this way until dji decides to release FW, why should you be any different than me, we both paid the same money for the same product mine works yours is a brick.
You give the impression that somehow in an open forum, if somebody puts up a thread, that others should only agree with the OP, it seems if someone shares a different opinion than the OP he has every right to gather the wagons and try to defend his opinion at all costs.
And lastly those two who returned their drones, had them replaced , are they better off than all those who claim that their drones are grounded, and will continue to be grounded for the foreseeable future. |
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