EdisonW1979
lvl.4
Flight distance : 1535679 ft
Canada
Offline
|
3-D Posted at 2018-6-7 07:37
That is a canned response. That is just general troubleshooting that they will ask you to do. With this firmware you cannot downgrade. Even though there have been a lot of people complaining about this firmware, they have not allowed a downgrade. There are several threads about that, but if you can, you should probably avoid those. There is a lot of bickering going on in them and the situation really isn't addressed.
What I would do is go through the steps. If they don't resolve your issue, I would press for them to allow you to send it in, for warranty service. Your Mavic Air is under warranty for 12 months from the date of purchase, so yours will still be under warranty. (since the whole Mavic Air line is only 6 months old)
Here's where it gets even better, and more insulting to people like you and me 3-D...
That canned response wasn't even for the MA, it was for the MP! The MA doesn't have the HD selection option in the DJI GO 4 app, as it only supports one video transmission mode, so this rep that took your support ticket, just like with me, didn't even read your information on what drone you actually are having issues with, and gave you the wrong canned response.
This would make me want to scream!!! |
|