HedgeTrimmer
First Officer
Canada
Offline
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Been trying for weeks, on & off, to get MAC OS-X version of Assistant-2 to access either FlightLog data or Blackbox data.
Can get Assistant-2 to show firmware on Mavic Pro and downgrade firmware on Mavic Pro.
Assistant-2 will perform Mavic Pro calibrations and simulator works.
Have tried previous and most current version of Assistant-2.
Have tried power cycling Mavic Pro and reconnecting it.
Have tried power cycling MacBooks.
Have tried downloading Assistant-2 numerous times. (Not that uptenth copy, should be different from first succesful download.)
Have tried replacing USB cable. (Even though Assistant-2 could communicate with Mavic Pro P.)
Have tried looking through MAC OS-X system logs for messages, warnings, or errors relating to DJI, Assistant-2, and time of using Assistant-2.
Have tried different startup methods, power-up Mavic Pro then connect to MacBooks, connect Mavic Pro to MacBooks then power-up Mavic, etc.
Have tried accessing FlightLog / Blackbox with Mavic Pro running previous version of Firmware (.0200) and current version of Firmware (.0300)
(sick of 'Have tried' yet? Okay break)
Yes, I know some of these are duplications / un-need. However, I did so knowing support would ask if I had tried or would try. Wait for it..
Have re-installed Assistant-2 several times, along with installing Assistant-2 as Administrator.
Have tried running Assistant-2 as Administrator, after installing as Administrator.
Have tried disabling OS-X Firewall
Have tried both MacBook Pro and MacBook Air.
Have tried both OS-X Sierra and OS-X High Sierra.
Have tried wiping hard-disk, doing a clean install of OS-X Sierra, with Firewall off, and installing only Assistant-2 and HoRNDIS driver (which is supposed to be only for tethering Android phone to MAC for internet access) that comes with DJI's Assistant-2.
(ready to puke over 'Have tried' - me too!)
After getting no where I finally Contacted DJI's Support.
I detailed to support what I had already done. Which resulted in following Expert Help - (that was interlaced with me answering questions and providing ScreenSnaps).
DJI support - Is Mavic connected to MacBook and turned on
(more details, answering questions, and providing ScreenSnaps)
DJI support - Turn off drone, and back on
And still no FlightLog data or BlackBox access.
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