This evening when I want to fly my Tello I found that one side of the joy stick in my phone has disappear (on the left side)  this happen at least 3 time on me. I restart the app and the joy stick will come back on the screen. But usually I use controller to fly it, so it's not a big deal but hope Ryze will fix it soon.

Hey, sincerely sorry for hearing that. Thanks for bringing this to our attention. Would you be so kind to assist with the following info, with which I would inform our appropriate team to look into it soon? Appreciate your feedback. Besides, a video showing the problem would be highly appreciated.
* Model number and system version of a mobile device;
* App version;
* The operation before the  one side of the joystick has disappeared.

RYZE Posted at 2018-6-10 03:32
Hey, sincerely sorry for hearing that. Thanks for bringing this to our attention. Would you be so kind to assist with the following info, with which I would inform our appropriate team to look into it soon? Appreciate your feedback. Besides, a video showing the problem would be highly appreciated.
* Model number and system version of a mobile device;
* App version;

* Model number and system version of a mobile device
   Samsung J7 Prime, model SM-G610F/DS  , Android version 6.0.1
* App version
   1.2.10.4
* The operation before the  one side of the joystick has disappeared
   I turn on the Tello, connect my phone with the Tello's wifi then I open the Tello app and the app just
   show joystick on the right side. Then I close the app and restart it , the joystick came back on screen
   and everything work well.

That would be very appreciated! You helpful info would be transferred to engineer for further analysis.  Appreciate your patience.

RYZE Posted at 2018-6-13 02:54
That would be very appreciated! You helpful info would be transferred to engineer for further analysis.  Appreciate your patience.

hope you guys will fix it soon thx!

RYZE Posted at 2018-6-13 02:54
That would be very appreciated! You helpful info would be transferred to engineer for further analysis.  Appreciate your patience.

look like you guys have fix it thx!

Thanks for your patience. Due to further analysis need, would you be so kind to provide a screenshot showing the system info on mobile device - Samsung J7 Prime, model SM-G610F/DS  , Android version 6.0.1?
That would be very appreciated.

RYZE Posted at 2018-6-22 02:34
Thanks for your patience. Due to further analysis need, would you be so kind to provide a screenshot showing the system info on mobile device - Samsung J7 Prime, model SM-G610F/DS  , Android version 6.0.1?
That would be very appreciated.

RYZE Posted at 2018-6-22 02:34
Thanks for your patience. Due to further analysis need, would you be so kind to provide a screenshot showing the system info on mobile device - Samsung J7 Prime, model SM-G610F/DS  , Android version 6.0.1?
That would be very appreciated.

well the android version have change to 7.0 due to a software update

Your helpful info is always appreciated Jacksonnai, have you ever tried to upgrade the APP version to latest version 1.2.10.15 and see if it would fix?  

RYZE Posted at 2018-6-23 01:04
Your helpful info is always appreciated Jacksonnai, have you ever tried to upgrade the APP version to latest version 1.2.10.15 and see if it would fix?

Glad to know the good news. Happy droning!