Downward sensor
842 12 2018-6-9
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lucav87
lvl.1
Italy
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Goodmorning,
I have a problem with my Phantom 4 Pro it gives me the attached message.
I've already done the calibration through the app DJI Assistant

How can I solve this problem?

Thanks, have a nice day
Luca
E5D9D6D4-EAAC-4A9D-A0D5-198411A5792C.jpeg
2018-6-9
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Mobilcams
lvl.4
Flight distance : 2907674 ft
United States
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Do you have a gimbal guard installed?
2018-6-9
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Luca Vasini
New

Italy
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Mobilcams Posted at 2018-6-9 13:37
Do you have a gimbal guard installed?

Hello,
Thanks for the reply,
I have no gimbal protection

Thanks
2018-6-9
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Jenee 2
First Officer
Flight distance : 7852129 ft
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You may want to have a read of this thread. Same problem but no resolution.

https://forum.dji.com/thread-136473-1-2.html
2018-6-9
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DJI Susan
Administrator
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Hi Luca, does the issue appear frequently? Do you mount any accessories on the drone? It would be better to change the flight environment to see whether it remains.
2018-6-10
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Tony62
lvl.3
Flight distance : 572795 ft
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Italy
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I also have the same problem, even changing location
Phantom 4
2018-6-13
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DJIJAKOB
lvl.4
Flight distance : 740577 ft
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Norway
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Have you tried calibrating the Downward VPS with the DJI Assistant 2? Follow this link:
2018-6-13
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Tony62
lvl.3
Flight distance : 572795 ft
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DJIJAKOB Posted at 2018-6-13 01:13
Have you tried calibrating the Downward VPS with the DJI Assistant 2? Follow this link: https://www.youtube.com/watch?v=mYSqz7R5zwI

Done twice and both times DJI Assistant said it was ok
2018-6-13
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Aardvark
First Officer
Flight distance : 384432 ft
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Tony62 Posted at 2018-6-13 01:15
Done twice and both times DJI Assistant said it was ok

Have a close look at the downward sensors (cameras & ultrasonics) and make sure there's no dirt or grit causing problems.

Edit:- also front/rear visual sensor cameras for completeness.
2018-6-13
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Tony62
lvl.3
Flight distance : 572795 ft
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Italy
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I did some tests, I went back to the previous firmware and the problem did not occur in any way, I reinstalled the last version and the problem came back
DJI Help, Help, Help
2018-6-13
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Tony62
lvl.3
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Italy
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Without further testing, with the previous firmware the problem is eliminated, I would ask the DJI to remedy because leaving the new firmware with this problem is of enormous danger, the phantom comes down in a swooping and if you are not careful you risk destroy it on the ground
2018-6-14
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fans3942e4af
lvl.1
Flight distance : 87933 ft
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Italy
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ciao credo tu sia italiano, io l'ho mandato in assistenza per questo motivo, tornato ieri, provato ed al primo minuto è tornato l'errore... sto facendo reclamo all dji...
2018-6-14
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Tony62
lvl.3
Flight distance : 572795 ft
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Italy
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fans3942e4af Posted at 2018-6-14 00:45
ciao credo tu sia italiano, io l'ho mandato in assistenza per questo motivo, tornato ieri, provato ed al primo minuto è tornato l'errore... sto facendo reclamo all dji...

Si sono italiano,purtroppo tornando al firmware precedente si hanno altri problemi, la stabilità del phantom 4 è andata a farsi friggere
2018-6-24
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