Hi,
I have big trouble with my Mavic Pro Platinum. I tried to upgrade firmware from .0200 to .0300 and now, I am not able to conect RC to aircraft, when I tried to refresh firmware, Assistant says trouble and retry (but retry is not succesfull).


And When I tried to power off aircraft, one LED on battery 10 times blink and after it, aircraft is power off.

Is any way to refresh firmware or aircraft is dead???

Hi there Chipke, I'm terribly sorry about what happened on your unit. However, in this case, please send a sample video so that we will have a better visualization of the issue.

DJI Gamora Posted at 2018-6-10 11:07
Hi there Chipke, I'm terribly Sorry about what happened on your unit, however, in this case, is it possible for you to send a sample video so that we will have a better visualization of the issue?

Hi,
my main troubles are on this video. Aircraft firmware is detected as V0.00.0000 and Iam affraid, this is main issue. Update to actual version 01.04.0300 failed and my aircraft is not working.



My DJI account is chphoto@seznam.cz

DJI Gamora Posted at 2018-6-10 11:07
Hi there Chipke, I'm terribly sorry about what happened on your unit. However, in this case, please send a sample video so that we will have a better visualization of the issue.

From Assistant log :
[2018-06-10 21:27:34:938][info]
[upgrade-ws][ws-event]upgrade_package_finish { ERROR_MESSAGE: '',
  EVENT: 'upgrade_package_finish',
  FAILED_DEVICES:
   [ { DEVICE: '0801',
       FRIENDLY_NAME: '1860',
       MESSAGE: 'upgrade prepare failure, ErrorCode: 255' } ],
  PACKAGE_VERSION: '01.04.0300',
  RESULT: 'FAILURE' }

[2018-06-10 21:27:34:947][error]
[upgrade-ws][ws-rsp]upgrade_package failure { DEVICE_CONNECTED: true,
  ERROR: 'FAILURE',
  ERROR_MESSAGE: '',
  FAILED_DEVICES:
   [ { DEVICE: '0801',
       FRIENDLY_NAME: '1860',
       MESSAGE: 'upgrade prepare failure, ErrorCode: 255' } ],
  SEQ: 'rti90wai' }

Chipke Posted at 2018-6-12 09:37
From Assistant log :
[2018-06-10 21:27:34:938]
[ws-event]upgrade_package_finish { ERROR_MESSAGE: '',

Has this problem been solved, I am having the same issues and can not even reset in the assistant. Will not even list the firmware

droneacademy Posted at 2018-10-18 07:51
Has this problem been solved, I am having the same issues and can not even reset in the assistant. Will not even list the firmware

I solve it myself, I must replace Main Board and now, Mavic flies and battery not blinking.