Please select Into the mobile phone version | Continue to access the computer ver.
IMU encouters altitude exception, please ask technical assistance
759 18 2018-6-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

Hello!

I got this error message all the time. Since I bought my new Phantom 4 pro Obsidian. I calibrated the IMU several times and updated firmware but it didt help. This message disappear after the imu is warm ( I guess). I can flight normaly, just the reading of current high is way to not correct. Does anybody know what to do?

https://www.dropbox.com/s/tcqwlrdaw13l7ke/Photo%2010-06-2018%2C%2013%2004%2048.png?dl=0
2018-6-10
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

Just to verify, the error message reappears very frequently and the drone does not crash before, right? May I know the specific firmware version are you running with?
I would like to have our engineers to confirm this, will get back to you once I hear from them.
2018-6-14
Use props
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

DJI Thor Posted at 2018-6-14 21:11
Just to verify, the error message reappears very frequently and the drone does not crash before, right? May I know the specific firmware version are you running with?
I would like to have our engineers to confirm this, will get back to you once I hear from them.

The dron have not been crashed and it is happenig every time I start the aircraft. The firmware version of the aircraft is 01.05.0600
2018-6-15
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

sprajtek Posted at 2018-6-15 00:16
The dron have not been crashed and it is happenig every time I start the aircraft. The firmware version of the aircraft is 01.05.0600

Noted with thanks, had forward the info to them. Please kindly wait patiently.
2018-6-15
Use props
Micro Pilot
lvl.4
Flight distance : 149958
United Kingdom
Offline

Yeah, Check my last few threads. Had same issue with two different P4P's.
2018-6-15
Use props
Anokadrone
Second Officer
Flight distance : 12185

United States
Offline

Micro Pilot Posted at 2018-6-15 07:51
Yeah, Check my last few threads. Had same issue with two different P4P's.

What was the fix?
2018-6-15
Use props
Micro Pilot
lvl.4
Flight distance : 149958
United Kingdom
Offline


Sent back to service centre. Free replacement.
2018-6-15
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

sprajtek Posted at 2018-6-15 00:16
The dron have not been crashed and it is happenig every time I start the aircraft. The firmware version of the aircraft is 01.05.0600

Hi there, I got an update from the engineers. If the error message disappears after starting the drone for a while, it is normal. But as you mentioned that the current height is not correct, could you please tell me the specific and the screenshot of it?
Besides, to for confirming, did the IMU calibration finish successfully?
2018-6-21
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

Hi Sprajtek, sorry to bother again. As for the IMU issue, could you please still help to provide me with the flight data from your drone? I would like to have our engineers to confirm again. The data can be exported via DJI Assistant 2. Please upload the data to Dropbox so I can download it. Thank you.
2018-7-3
Use props
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

DJI Thor Posted at 2018-7-3 01:04
Hi Sprajtek, sorry to bother again. As for the IMU issue, could you please still help to provide me with the flight data from your drone? I would like to have our engineers to confirm again. The data can be exported via DJI Assistant 2. Please upload the data to Dropbox so I can download it. Thank you.

Here it is.

https://www.dropbox.com/sh/k55ke ... ZzvZx1yZ3-pgAa?dl=0

Im not sure but there are some indoor flights also. Just fyi
2018-7-3
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

sprajtek Posted at 2018-7-3 01:51
Here it is.

https://www.dropbox.com/sh/k55kekf8k2tmcob/AAD8XLeVCNHZzvZx1yZ3-pgAa?dl=0

Thanks for your effort, I will forward to the engineers to confirm. Will get back to you if I get an update.
2018-7-4
Use props
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

DJI Thor Posted at 2018-7-4 05:06
Thanks for your effort, I will forward to the engineers to confirm. Will get back to you if I get an update.

Still nothing?
2018-8-29
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline


I am terribly sorry for keeping you waiting, Sprajtek. I haven't received the feedback, I had informed the engineers to speed it up. Sorry again for the inconvenience.
2018-8-29
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline


Hi, I've gotten an update from the engineers. They would suggest sending the drone in for diagnosis and repair. Sorry for the long wait again. Please contact our support on the following page to start a case: http://www.dji.com/support, thank you so much.
2018-9-3
Use props
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

DJI Thor Posted at 2018-9-3 04:18
Hi, I've gotten an update from the engineers. They would suggest sending the drone in for diagnosis and repair. Sorry for the long wait again. Please contact our support on the following page to start a case: http://www.dji.com/support, thank you so much.

Its normal to pay for shipping for diagnosis and repair? This should be covered with waranty or not?
2018-9-4
Use props
ALABAMA
Captain
Flight distance : 1850780
United States
Offline

They should e-mail you a shipping label.
2018-9-4
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

sprajtek Posted at 2018-9-4 05:53
Its normal to pay for shipping for diagnosis and repair? This should be covered with waranty or not?

When did you purchase the drone? If it is within the warranty period, the local team will check if it is a warranty case when we receive the drone. If the warranty expired, you may need to pay for the repair.
As for the shipping fee, you may be responsible for the shipping. Please kindly contact our support for starting the case. Thank you for your understanding.
2018-9-5
Use props
sprajtek
lvl.2
Flight distance : 324054
Czech Republic
Offline

DJI Thor Posted at 2018-9-5 00:22
When did you purchase the drone? If it is within the warranty period, the local team will check if it is a warranty case when we receive the drone. If the warranty expired, you may need to pay for the repair.
As for the shipping fee, you may be responsible for the shipping. Please kindly contact our support for starting the case. Thank you for your understanding.

Yes, its within the waranty period. Im gonna send it ;)
2018-9-5
Use props
DJI Thor
Administrator
Flight distance : 4146
Offline

sprajtek Posted at 2018-9-5 00:30
Yes, its within the waranty period. Im gonna send it ;)

Thanks for the cooperation. If there is anything else I can do, you can let me know.
2018-9-6
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules