DJI Go 4 Sign in problems
1518 7 2018-6-10
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SNC415
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Flight distance : 230374 ft
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Cannot sign into DJI on the go 4 app.  Screen just flashes for a second then goes back to home screen.  Trying on a Galaxy Tab S2.  Any ideas?
2018-6-10
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Suren
Captain
Flight distance : 13425892 ft
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South Africa
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Try re-installing the App
2018-6-10
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B1houdini
First Officer
Flight distance : 927927 ft
United States
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Any chance of trying it on another device?
As Suren mentioned the only other thing to do is completely delete the APP and re-install it.
2018-6-10
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SNC415
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Flight distance : 230374 ft
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Suren Posted at 2018-6-10 07:48
Try re-installing the App

Did that already
2018-6-10
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SNC415
lvl.1
Flight distance : 230374 ft
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B1houdini Posted at 2018-6-10 08:05
Any chance of trying it on another device?
As Suren mentioned the only other thing to do is completely delete the APP and re-install it.

tried on my note 4 with the same results.
2018-6-10
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B1houdini
First Officer
Flight distance : 927927 ft
United States
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Do you have an IOS device you could try. I believe a Note 4  is also an Android device.
I found if you don't completely delete the APP before re-installing the problem stays.  
2018-6-10
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DJI Gamora
Administrator

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Hi there, I'm Sorry about that, however, may I know if you tried to use the regular mobile data since you tried to use the wifi network on the Samsung note 4?
2018-6-10
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SNC415
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Flight distance : 230374 ft
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DJI Gamora Posted at 2018-6-10 12:15
Hi there, I'm Sorry about that, however, may I know if you tried to use the regular mobile data since you tried to use the wifi network on the Samsung note 4?

Yes, the note 4 was on LTE.  The Galaxy Tab is used as a dedicated controller for the Mavic.
2018-6-10
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