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Laowa 7,5 still doesn't work
562 13 2018-6-12
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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for more than a year we ask you to support this lense in a propper way.

Why are you so stubbern DJI

You are the most annoying company I have experinced in my 35 years ongoing carreer as a professional.


2018-6-12
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DJI Wanda
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Hello. We apologize for the inconvenience that you're having right now. We would like to improve our customer service so I hope you don't mind, can you provide me your personal details? We will escalate this into our higher management and one of them will contact you via phone or email.
2018-6-12
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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See thats what I'm talking about. You don't even know what is this about the Laowa 7,5.

Well, read the posts here and you might learn something.

And please save your empty apologies just go to work and fix it, be professional make your costumers happy.

https://forum.dji.com/thread-94065-1-1.html
https://forum.dji.com/thread-115884-1-1.html
https://forum.dji.com/thread-104397-1-1.html
https://forum.dji.com/thread-128227-1-1.html



2018-6-12
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DJI Wanda
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skypal Posted at 2018-6-12 04:27
See thats what I'm talking about. You don't even know what is this about the Laowa 7,5.

Well, read the posts here and you might learn something.

We sincerely apologize for the inconvenience. We will raise this concern to our engineers to check if it's possible that Laowa lenses will be compatible with DJI Inspire 2. We will keep you updated. Thank you for your understanding,
2018-6-12
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DJI Wanda
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skypal Posted at 2018-6-12 04:27
See thats what I'm talking about. You don't even know what is this about the Laowa 7,5.

Well, read the posts here and you might learn something.

Hello. Thank you for patiently waiting. We already raised this concern and our engineers will take it into consideration in the future development. Thank you for your understanding.
2018-6-13
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ro-copter.de
lvl.2
Flight distance : 220633 ft
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Germany
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skypal Posted at 2018-6-12 04:27
See thats what I'm talking about. You don't even know what is this about the Laowa 7,5.

Well, read the posts here and you might learn something.

https://forum.dji.com/forum.php? ... p;page=1#pid1151292

Just wanted to add one more thread that explains why the is so important for the I2
2018-6-13
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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Since I opened this thread two Go app updates and one firmware upgrade took place and nothing happened to this matter.

Now you have completely proved  that you don't give a f!u!k what your customers need and asking for.

Shame on you DJI
2018-7-25
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Perspectrum
lvl.4
Flight distance : 3183832 ft
United States
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skypal Posted at 2018-7-25 03:55
Since I opened this thread two Go app updates and one firmware upgrade took place and nothing happened to this matter.

Now you have completely proved  that you don't give a f!u!k what your customers need and asking for.

I use that lens all of the time with no issues with my inspire 2. What issues are you having?
2018-7-25
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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Perspectrum Posted at 2018-7-25 07:39
I use that lens all of the time with no issues with my inspire 2. What issues are you having?

https://forum.dji.com/thread-94065-1-1.html
https://forum.dji.com/thread-115884-1-1.html
https://forum.dji.com/thread-104397-1-1.html
https://forum.dji.com/thread-128227-1-1.html
2018-7-26
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martinfueloep
First Officer
Flight distance : 1132103 ft
Austria
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Perspectrum Posted at 2018-7-25 07:39
I use that lens all of the time with no issues with my inspire 2. What issues are you having?

I am using the Laowa 7.5 with the X5R. The only way it works is by hotswapping it. If I do not so, the DNG-photos are corrupted and RAW-videos do not work at all (because the SSD is not initializing, when you start the X5R with the Laowa 7.5 mounted).
2018-7-27
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Perspectrum
lvl.4
Flight distance : 3183832 ft
United States
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martinfueloep Posted at 2018-7-27 09:42
I am using the Laowa 7.5 with the X5R. The only way it works is by hotswapping it. If I do not so, the DNG-photos are corrupted and RAW-videos do not work at all (because the SSD is not initializing, when you start the X5R with the Laowa 7.5 mounted).

One of the recent updates fixed that issue for me on the Inspire 2 and X5s.
2018-7-28
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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DJI Wanda Posted at 2018-6-12 04:15
Hello. We apologize for the inconvenience that you're having right now. We would like to improve our customer service so I hope you don't mind, can you provide me your personal details? We will escalate this into our higher management and one of them will contact you via phone or email.

2018-8-8
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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DJI Wanda Posted at 2018-6-13 03:49
Hello. Thank you for patiently waiting. We already raised this concern and our engineers will take it into consideration in the future development. Thank you for your understanding.

2018-8-8
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skypal
Second Officer
Flight distance : 443612 ft
Germany
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Perspectrum Posted at 2018-7-25 07:39
I use that lens all of the time with no issues with my inspire 2. What issues are you having?

2018-8-8
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