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DJI Care Activation concern - Help Please
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daithi_33
lvl.1
Ireland
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Hi all,

I want to confirm that my DJI refresh is ayivated as I am running out of my 48 hr window. Using the attached URL (screenshot 1), I have entered my aircraft number and the message that I am receiving back is screenshot 2. Does this mean my DJI refresh has been activated?

I purchased my drone through the DJI website and did not receive an activation code?
DJI-Care.jpg
Thanks in advance,
David


2018-6-12
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daithi_33
lvl.1
Ireland
Offline

Help Please !! - DJI Care Activation !!

Hi all,

I want to confirm that my DJI refresh is ayivated as I am running out of my 48 hr window. Using the attached URL (screenshot 1), I have entered my aircraft number and the message that I am receiving back is screenshot 2. Does this mean my DJI refresh has been activated?

I purchased my drone through the DJI website and did not receive an activation code?

Thanks in advance, David

       DJI-Care.jpg
DJI-Refrsh-2.jpg
2018-6-12
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ALABAMA
Captain
Flight distance : 9289862 ft
United States
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Looks like you were successful.  An admin can check and confirm.
2018-6-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi,

We apologize for the inconvenience. You can verify this by sending your serial number and proof of purchase to this email: djicare@dji.com.
2018-6-12
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DJI Natalia
Administrator

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May you please PM me the serial number so that I can check it here for you. Thank you.
2018-6-12
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daithi_33
lvl.1
Ireland
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Thank you, DJI Paladin.
I have sent the information as per your advice and am awaiting confirmation.

Best Regards, David
2018-6-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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daithi_33 Posted at 2018-6-12 08:15
Thank you, DJI Paladin.
I have sent the information as per your advice and am awaiting confirmation.

Per the screenshot you provided, DJI Care Refresh should have been available, did you check your spam box about the service agreement? If you didn't receive any email, the DJI Care Team could help you.
Please let us know if you have any further concern.
2018-6-12
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