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Ronin S Shipped ?
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2306 74 2018-6-13
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DIRECTOR CHASE
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I have seen posts from some users on Facebook showing they have recieved a shipped status and tracking number base on the screen shot they posted my order was on the same day and only an hour difference from there order but my status is still showing Authorized can someone provide and update on how DJI is sorting out order they are being shipped.
2018-6-13
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danielebarone
lvl.4
Italy
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Hi. Could you send the link of this post please? Or where I can find it on facebook.
2018-6-14
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Alana McCloud Pierre
lvl.2

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Yea that sucks. I placed my order pretty soon after I got the email about availability and still no change in my order status. Still at authorized.
2018-6-14
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felipeolveram
lvl.3
United States
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DJI please comment of why shipment is still being pending. Retailers have been able to receive their shipment and their customers have already received their products. If I had known this I would have purchased elsewhere.
2018-6-14
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DJI Mindy
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May I have your order number so that I can help check the current status? Thank you.
2018-6-14
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labregatv
lvl.3
United States
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DJI Mindy Posted at 2018-6-14 23:49
May I have your order number so that I can help check the current status? Thank you.

Could I get the current status of order 0010610398003 ? Thank you.
2018-6-15
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djiuser_n9fhl9rj8MdK
lvl.1
United States
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I also have the same issue, I purchased the stabilizer within a couple hours of its release on DJI's website and the status is still just authorized. When can I expect it to start shipping? I was going to do a review of it on my channel as a student filmmaker but I guess its too late for that.
2018-6-16
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bob_angie
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I really don't understand how DJI fumbled their own website orders so hard, or how they allowed a 3rd party to receive and distribute their product before Dji could ship it themselves. I ordered from DJI within 10 minutes of receiving the email from DJI, had I known B&H would receive and ship the item before Dji, I never would've ordered from Dji. However, seeing as B&H is now having problems fulfilling their orders and is now only accepting preorders I am thankful I'm somewhere on the list, also, Dji has removed the ability to refund the order, which usually only happens once the item has shipped. I guess we'll just have to see where the chips fall on this one, I really hope this doesn't happen when Dji starts releasing the accessories, if B&H still has that deal with them, I'll be ordering the accessories through B&H. Side note if anyone is curious, there is a guy selling one locally here in California for $1,200 which is hilarious, I doubt this is the last we'll see of aftermarket gouging.
2018-6-16
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DJI Mindy
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labregatv Posted at 2018-6-15 05:48
Could I get the current status of order 0010610398003 ? Thank you.

The estimated shipping date is 20-25 business days after the payment is confirmed, we will send you an email with tracking number when the device is shipped, thanks for your patience very much.
2018-6-18
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DIRECTOR CHASE
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DJI Mindy Posted at 2018-6-18 23:15
The estimated shipping date is 20-25 business days after the payment is confirmed, we will send you an email with tracking number when the device is shipped, thanks for your patience very much.

Ok so its 20-25 days but explain how other customer received their Ronin-S within 2 weeks of there order from DJI which was May 29th I placed my order same day and time and still waiting for confirmation of shipping most people who did get the Ronin are in California
2018-6-21
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ScootMagroot
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United States
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I talked to someone who ordered a few hours after me on the 30th, and he received his last week.  Kinda bummed, I wanted mine for my trip in a couple weeks.  Doesn't make sense why they aren't shipped in the order placed.
2018-6-21
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felipeolveram
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United States
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DJI Mindy Posted at 2018-6-18 23:15
The estimated shipping date is 20-25 business days after the payment is confirmed, we will send you an email with tracking number when the device is shipped, thanks for your patience very much.

This is such a generic response that anyone will get if they inquire about their order number. Really unacceptable.
2018-6-21
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ScootMagroot
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felipeolveram Posted at 2018-6-21 07:53
This is such a generic response that anyone will get if they inquire about their order number. Really unacceptable.

I guess mine should be shipping within 3 days.   I'm at 22 right now.
2018-6-21
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fans63c1955e
lvl.2
United States
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Hi Mindy from DJI

Could you check on my status for Ronin S?

Could I get the current status of order number  0010081096810
2018-6-22
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pawis
lvl.1
United States
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Just to keep the forum clean I'll piggyback this thread too.  My order number is 0016810100409 and I didn't receive an email update or anything but I see it is now on step 4, Shipped.  Is there anyway to get a tracking number on this?

I'd also like to echo my frustration that others have experienced too.  I received the email about the Ronin S being available from DJI first, it woke me up that morning(I'm in PST) and was like oh snap, and jumped right on it.  After my order I got the email from BH Photo Video about it too, and it being exclusive.  I thought, well hey, I'll get it from DJI first no problem right, they're the manufacturer but I should have also placed the BH order as most of those customers got them first.  Frustrating to get the canned response that we all knew was the last status anyways(20-25 days).  Oh well, hopefully future launches are handled a bit better.
2018-6-22
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fanscff97fdc
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I preordered the day it was available from B&H and I'm told it's backordered. Seeing several others on Instagram and post's on B&H that some ordered several days after the release day(as far as June 6th) and have received theirs.
2018-6-23
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DJI Mindy
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felipeolveram Posted at 2018-6-21 07:53
This is such a generic response that anyone will get if they inquire about their order number. Really unacceptable.

We do apologize if this information is unacceptable, but this is what we got from the sales team, we are doing our best to produce more products, sorry to keep you waiting.
2018-6-25
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DJI Mindy
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fans63c1955e Posted at 2018-6-22 11:37
Hi Mindy from DJI

Could you check on my status for Ronin S?

The estimated shipping date is 20-25 business days after the payment is confirmed, it hasn't reached the deadline yet, please note the email with the tracking number later. Thanks for your patience and understanding.   
2018-6-25
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DJI Mindy
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pawis Posted at 2018-6-22 15:37
Just to keep the forum clean I'll piggyback this thread too.  My order number is 0016810100409 and I didn't receive an email update or anything but I see it is now on step 4, Shipped.  Is there anyway to get a tracking number on this?

I'd also like to echo my frustration that others have experienced too.  I received the email about the Ronin S being available from DJI first, it woke me up that morning(I'm in PST) and was like oh snap, and jumped right on it.  After my order I got the email from BH Photo Video about it too, and it being exclusive.  I thought, well hey, I'll get it from DJI first no problem right, they're the manufacturer but I should have also placed the BH order as most of those customers got them first.  Frustrating to get the canned response that we all knew was the last status anyways(20-25 days).  Oh well, hopefully future launches are handled a bit better.

Your order has been shipped out already, you should have received the email with the tracking number, sorry to have kept you waiting, hope you will receive it soon.
2018-6-25
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DJI Mindy
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DIRECTOR CHASE Posted at 2018-6-21 06:53
Ok so its 20-25 days but explain how other customer received their Ronin-S within 2 weeks of there order from DJI which was May 29th I placed my order same day and time and still waiting for confirmation of shipping most people who did get the Ronin are in California

Please post your order number here, I would like to check the status, thank you.
2018-6-25
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6IU220W5BiNZ
lvl.2
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DJI Mindy Posted at 2018-6-25 01:48
Please post your order number here, I would like to check the status, thank you.

Can I get a check on my order 0018031499100 I placed my order 2018-05-29 08:55:21.
2018-6-25
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Ryan Tiernan
lvl.2
United Kingdom
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Hi Could you please check my order number too.

0441086003993

I placed my order on 2018-05-29 06:54:59

thanks.
2018-6-25
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Brad12d3
lvl.1
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If you have the time, I would love for you to check my order number as well. Much appreciated!

0015087090310

Order was confirmed on 5/29, so definitely past the 20-25 day limit. :-)

Thank you!
2018-6-25
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DannyPie
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0011808185090

27 days after my May 29th order and still no update. DJI makes good products but their service is always trash. Once you press that buy button it’s over for any kind of decent support.
2018-6-25
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rbendjebar.mac
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They do say 20-25 business days, which would make July 2 the first shipping date for those that ordered on 5/29. Patience is a virtue for DJI early adapters. Anyway, if you read the various threads about issues for those that have already received their gimbals, getting one now might not be such a great deal. Hopefully, DJI will get out a FW update to deal with some of the camera control and focus issues that have been reported.
2018-6-25
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Benneo
lvl.1

Singapore
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Hi, can I check on my order status as well?

Order number: 0658801098380
2018-6-25
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DJI Mindy
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6IU220W5BiNZ Posted at 2018-6-25 07:40
Can I get a check on my order 0018031499100 I placed my order 2018-05-29 08:55:21.

Your order is picking now, the tracking number will be sent to you very soon, please check the email later.
2018-6-26
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DJI Mindy
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DannyPie Posted at 2018-6-25 11:12
0011808185090

27 days after my May 29th order and still no update. DJI makes good products but their service is always trash. Once you press that buy button it’s over for any kind of decent support.

Your order is also picking in the warehouse now, the tracking number will be sent to you very soon, please check the email later.
2018-6-26
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DJI Mindy
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DannyPie Posted at 2018-6-25 11:12
0011808185090

27 days after my May 29th order and still no update. DJI makes good products but their service is always trash. Once you press that buy button it’s over for any kind of decent support.

Pie, your order is also picking now, please note the email with the tracking number later, thank you.
2018-6-26
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DannyPie
lvl.2

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Hey Rbendjeber.mac,
They NEVER said 20-25 business days. They simply stated days. Business days is always specified when so.
2018-6-26
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DannyPie
lvl.2

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Checked shipping..mine should be here by Friday.
2018-6-26
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AssembledPics
lvl.2

Canada
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I would also appreciate an update on my order placed May 29th.

Thank you.

Order #0018381480900
2018-6-26
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Langstonius
lvl.3
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Also ordered on the 29th,
0010098110098

Looking forward to this stabilizer  and I dont envy the flak you take when releasing new products!
2018-6-26
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kenny.m
New

United States
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DJI Mindy Posted at 2018-6-26 00:39
Pie, your order is also picking now, please note the email with the tracking number later, thank you.

DJI,
can you tell me what the status of my order is too? I placed it on 5/29 as well. 0018801097480
2018-6-26
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JTTHIEME
lvl.2
United States
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DJI Mindy --
Can I get a check on Order Number:  0010889020610? I ordered my Ronin-S on 5/29/18.

Thanks.
  
2018-6-26
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edjerakedje
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DJI Mindy Posted at 2018-6-25 01:48
Please post your order number here, I would like to check the status, thank you.

Hi Mindy, also waiting for mine in the Netherlands...
order: 0310589010119
Order Time:        2018-05-29 07:50:30 (UTC)
cant wait to try it out ;)
2018-6-26
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pawis
lvl.1
United States
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DJI Mindy Posted at 2018-6-25 01:46
Your order has been shipped out already, you should have received the email with the tracking number, sorry to have kept you waiting, hope you will receive it soon.

Thank you!  Looks to arrive on Thursday
2018-6-26
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Zordon
lvl.2
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I still haven't got any updates on my order #0440089470051 I have an important shoot early July and I need this gimbal
2018-6-26
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fans8f9fbe82
lvl.1

Poland
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Hey DJI Mindy,

Could I ask you kindly to check my order? The number's 0481081008975. I ordered on: 2018-05-29 08:18:40 (UTC)


Best, B.
2018-6-27
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edjerakedje
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edjerakedje Posted at 2018-6-26 11:48
Hi Mindy, also waiting for mine in the Netherlands...
order: 0310589010119
Order Time:        2018-05-29 07:50:30 (UTC)

no more updates??   
saw last week my CC was charged already, really want to know where you guys stand in this....
2018-6-29
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