Figured I'd post about my repair experience in real time:

6/6: Nasty accident (my fault)
6/7: Case number generated; UPS label provided
6/8: Mangled Mavic Pro shipped to DJI (Grapevine, TX)
6/12: UPS delivery at 2:23pm
6/13: DJI enters aircraft into their system at 12:05pm.

You're making progress.

@ALABAMA, yup. Being the first time I've sent anything for repair, and having read about good and not-so-good experiences, I figured a recent timeline might help someone else. Hopefully, this falls into the "good"category, which simply means I want it fixed and returned in a timely manner. I do have one little concern, but I trust that DJI got it right until I see otherwise: The camera seemed to have taken a beating, but only gimbal components are listed on the estimate. I'm really hoping that the camera works as it should when it's returned to me. Other than that, so far they've been quick about entering it into their system and providing the damage assessment! Updates will be posted as they happen... Cheers!

6/6: Nasty accident (my fault)
6/7: Case number generated; UPS label provided
6/8: Mangled Mavic Pro shipped to DJI (Grapevine, TX)
6/12: UPS delivery at 2:23pm
6/13: DJI enters aircraft into their system at 12:05pm.
6/13 @ 7:38pm - quote (not as bad as I expected) received; payment made

The repair process went normally as it should so far, hope you will get it back soon, please let us know if you need any assistance, we are always here to help.

DJI Mindy Posted at 2018-6-13 18:18
The repair process went normally as it should so far, hope you will get it back soon, please let us know if you need any assistance, we are always here to help.

Mindy, hi.

The repair progress inquiry page is still reflecting an outstanding balance. I just wanted to make sure that there was not an error in processing or receiving the payment. It was paid through PayPal.

Would it be possible to confirm that the payment was received?

Thanks so much!

mjvMD9325 Posted at 2018-6-13 18:22
Mindy, hi.

The repair progress inquiry page is still reflecting an outstanding balance. I just wanted to make sure that there was not an error in processing or receiving the payment. It was paid through PayPal.

If it helps, the case number is CAS-1862864-C2M3Q4.

mjvMD9325 Posted at 2018-6-13 18:22
If it helps, the case number is CAS-1862864-C2M3Q4.

Yes, your payment has been received, but since it is not the working time for NA repair center at the moment, the status in the system hasn't been updated, the email will be sent to you once there is an update, appreciate your patience.

DJI Mindy Posted at 2018-6-13 19:27
Yes, your payment has been received, but since it is not the working time for NA repair center at the moment, the status in the system hasn't been updated, the email will be sent to you once there is an update, appreciate your patience.

Thank you very much. I'm super pleased with how seamless the process has been so far!

mjvMD9325 Posted at 2018-6-13 19:29
Thank you very much. I'm super pleased with how seamless the process has been so far!

You are welcome, hope you will get it back soon.

DJI Mindy Posted at 2018-6-13 20:08
You are welcome, hope you will get it back soon.

It still shows an outstanding balance of $144.

mjvMD9325 Posted at 2018-6-14 13:12
It still shows an outstanding balance of $144.

Hello. Upon checking on the case ID, your payment has been confirmed. I also follow up the case to the relevant department to check the status of the repair. You will be notified once there is an update. Thank you.