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What could cause an image not to be received by the mobile app
313 2 2018-6-13
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Pedro Gonçalves
lvl.2

Brazil
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Hello DJI

Could you help me identify what factors could possibly make it harder for data to be shared between the flying aircraft and the mobile device?

I am using your SDK to create a mobile application. Whenever a picture is taken with the drone, our app is suposed to receive a thumbnail of that picture. However, sometimes the picture is not received. I checked the camera's sd card afterwards and the images were there, so it does not seem to be a problem with the hardware.

The hardware I use:
  • M200 or M210 RTK aircrafts
  • CrystalSky mobile device
  • Cendence controller
  • Z30 or XT cameras


Best Regards.


2018-6-13
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Pedro, for the SDK issue, please send email to dev@dji.com to see if they can help, sorry for the inconvenience.
2018-6-15
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Pedro Gonçalves
lvl.2

Brazil
Offline

Thank you Mindi. I will do that.
2018-6-15
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