Went to fly the Air today and was greeted with the message  “no battery is detected-cannot take off. I have reset everything and double checked that the firmware is current.

Everything else with the interface seems normal except under flight time it claims that there is zero hours on it.

Any help appreciated.

Hi, We apologize for the inconvenience. May I know if you can still charge the battery? Please check the battery terminal pins for both aircraft and the battery itself. Let me know if there is physical damage. Thank you.

That's weird, how can the drone be powered up if the battery hasn't been detected?  I would try to re-insert the battery?

DJI Paladin Posted at 2018-6-15 02:57
Hi, We apologize for the inconvenience. May I know if you can still charge the battery? Please check the battery terminal pins for both aircraft and the battery itself. Let me know if there is physical damage. Thank you.

Thank you for the quick reply.

Yes. The battery charges normally. All the terminals on the Air as well as the battery appear clean and I have cleaned them to cross all my t’s.

My other batteries are functioning as normal on the Air. I can still recive video feed as well as telemetry, and I will discharge the battery down to 20 percent after dinner.

This appears to be the same problem as this thread: https://forum.dji.com/thread-151575-1-1.html

I have the same issue as others and DJI isn't saying or acknowledging the issue. Good Luck

Big Nana Posted at 2018-6-15 03:03
That's weird, how can the drone be powered up if the battery hasn't been detected?  I would try to re-insert the battery?

Right?

Hopefully will get sorted out. The battery is still new.

rkelly66 Posted at 2018-6-15 03:09
This appears to be the same problem as this thread: https://forum.dji.com/thread-151575-1-1.html

I have the same issue as others and DJI isn't saying or acknowledging the issue. Good Luck

Out of curiosity do you have the USB charging adapter? I have used the USB charging adapter once to charge my iPhone X but I cannot be certain that it was this particular battery.

You can try keep your quad on until it drain battery to 0 and fully charge it again to see if issue still happens. Good luck

Vlas Posted at 2018-6-15 03:13
Out of curiosity do you have the USB charging adapter? I have used the USB charging adapter once to charge my iPhone X but I cannot be certain that it was this particular battery.

No never.....

Update.

Drained battery to zero and the battery is still not detected. Here rare a few pics showing the issue. I have deleted the an number.

DJI is having me send my battery back to them for this issue. I guess I will know more in a couple of weeks when it comes back.....maybe I'll know more?

They do pay for shipping both ways!

rkelly66 Posted at 2018-6-18 11:03
DJI is having me send my battery back to them for this issue. I guess I will know more in a couple of weeks when it comes back.....maybe I'll know more?

They do pay for shipping both ways!

Same here. They contacted me yesterday and I’ll be sending it in to Tokyo after work. I hope things work out for us!

sounds like communication failure.  no serial number proves some of the info failed to communicate.  

crazy errors the mavic air has...

HereForTheBeer Posted at 2018-6-18 15:28
sounds like communication failure.  no serial number proves some of the info failed to communicate.  

crazy errors the mavic air has...

Actually the SN shows up fine. I deleted the SN  for posting. Anyhow the battery will be in the mail this evening.

Vlas Posted at 2018-6-18 16:56
Actually the SN shows up fine. I deleted the SN  for posting. Anyhow the battery will be in the mail this evening.

oh ok..well i dont understand it at all then..  

best of luck getting it sorted out.