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Battery not detected. Mavic Air.
4849 14 2018-6-15
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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Went to fly the Air today and was greeted with the message  “no battery is detected-cannot take off. I have reset everything and double checked that the firmware is current.

Everything else with the interface seems normal except under flight time it claims that there is zero hours on it.

Any help appreciated.
2018-6-15
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, We apologize for the inconvenience. May I know if you can still charge the battery? Please check the battery terminal pins for both aircraft and the battery itself. Let me know if there is physical damage. Thank you.
2018-6-15
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Big Nana
First Officer
Flight distance : 28294 ft
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That's weird, how can the drone be powered up if the battery hasn't been detected?  I would try to re-insert the battery?
2018-6-15
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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DJI Paladin Posted at 2018-6-15 02:57
Hi, We apologize for the inconvenience. May I know if you can still charge the battery? Please check the battery terminal pins for both aircraft and the battery itself. Let me know if there is physical damage. Thank you.

Thank you for the quick reply.

Yes. The battery charges normally. All the terminals on the Air as well as the battery appear clean and I have cleaned them to cross all my t’s.

My other batteries are functioning as normal on the Air. I can still recive video feed as well as telemetry, and I will discharge the battery down to 20 percent after dinner.
2018-6-15
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rkelly66
lvl.3
Flight distance : 669879 ft
United States
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This appears to be the same problem as this thread: https://forum.dji.com/thread-151575-1-1.html

I have the same issue as others and DJI isn't saying or acknowledging the issue. Good Luck
2018-6-15
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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Big Nana Posted at 2018-6-15 03:03
That's weird, how can the drone be powered up if the battery hasn't been detected?  I would try to re-insert the battery?

Right?

Hopefully will get sorted out. The battery is still new.
2018-6-15
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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rkelly66 Posted at 2018-6-15 03:09
This appears to be the same problem as this thread: https://forum.dji.com/thread-151575-1-1.html

I have the same issue as others and DJI isn't saying or acknowledging the issue. Good Luck

Out of curiosity do you have the USB charging adapter? I have used the USB charging adapter once to charge my iPhone X but I cannot be certain that it was this particular battery.
2018-6-15
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Optimus_Prime
First Officer
Flight distance : 489918 ft
Vietnam
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You can try keep your quad on until it drain battery to 0 and fully charge it again to see if issue still happens. Good luck
2018-6-15
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rkelly66
lvl.3
Flight distance : 669879 ft
United States
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Vlas Posted at 2018-6-15 03:13
Out of curiosity do you have the USB charging adapter? I have used the USB charging adapter once to charge my iPhone X but I cannot be certain that it was this particular battery.

No never.....
2018-6-15
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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Update.

Drained battery to zero and the battery is still not detected. Here rare a few pics showing the issue. I have deleted the an number.
1C9FB27D-DA46-45FB-A8B6-198302240F56.png
F6DBC177-A122-43F5-859B-B6193EDE6ADC.png
6E9E9F96-8DB1-46D5-9D20-CCDB507204A5.jpeg
2018-6-15
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rkelly66
lvl.3
Flight distance : 669879 ft
United States
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DJI is having me send my battery back to them for this issue. I guess I will know more in a couple of weeks when it comes back.....maybe I'll know more?

They do pay for shipping both ways!
2018-6-18
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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rkelly66 Posted at 2018-6-18 11:03
DJI is having me send my battery back to them for this issue. I guess I will know more in a couple of weeks when it comes back.....maybe I'll know more?

They do pay for shipping both ways!

Same here. They contacted me yesterday and I’ll be sending it in to Tokyo after work. I hope things work out for us!
2018-6-18
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HereForTheBeer
Captain
Flight distance : 5014068 ft
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United States
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sounds like communication failure.  no serial number proves some of the info failed to communicate.  

crazy errors the mavic air has...
2018-6-18
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Vlas
Second Officer
Flight distance : 900633 ft
Japan
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HereForTheBeer Posted at 2018-6-18 15:28
sounds like communication failure.  no serial number proves some of the info failed to communicate.  

crazy errors the mavic air has...

Actually the SN shows up fine. I deleted the SN  for posting. Anyhow the battery will be in the mail this evening.
2018-6-18
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HereForTheBeer
Captain
Flight distance : 5014068 ft
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Vlas Posted at 2018-6-18 16:56
Actually the SN shows up fine. I deleted the SN  for posting. Anyhow the battery will be in the mail this evening.

oh ok..well i dont understand it at all then..  

best of luck getting it sorted out.
2018-6-18
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