Charissa
First Officer
Flight distance : 689334 ft
South Africa
Offline
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Ok update on DJI Support.
Drone was send in to DJI South Africa two weeks ago. Last week they were still "testing" the software, firmware etc and they are in contact with DJI China Head office, but after several calls from the retailer where i bought the drone, still no reply from DJI.
I still don,t know what is wrong, or what they plan to do to fix the problem. No news, no communication, no idea where my drone is, or what the plan is to solve the problem. Very, very poor service from DJI Cape Town. I don,t expect them to fix the drone in record time, but to keep me updated on the progress and plan would have been professional.
Have to say, i already convinced two friends NOT to buy a DJI Mavic, successfully i should add. So although DJI might not know it, they are slowly losing some profits.
If we take a look at the poll on when new firmware will be released, and just counting the people that say, after shooting my mavic, and after loosing my mavic, you get around 30 people, on this forum alone, that have problems with the firmware. Thousands that buy the product does not take part in forums etc, so the problem could be fairly widespread.
I will continue to advise people against buying DJI Mavic Air, for the POOR SUPPORT alone. No one wants to buy a car, that will be out of order for weeks at a time, without the manufacturer being able to find the fault and fix it, and deliver a professional and fast service.
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