DJI Susan
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Sir, we're sorry for the troubles, please kindly check below as there are some points need to be confirmed and clarified:
1. May I have more details about the error of file format not supported? What's the video resolution are you editing?
2. Are you using CrystalSky when the lag issue appears? If yes, could you tell us the version of CrystalSky, APP and your drone? We appreciate if you can upload a short issue video so that we can check the exact status.
3. Generally, the update will be released to fix some issues and introduce some new features, we're sorry if this bothers you. Also, we appreciate you feedback as this will help us offer better user experience.
4. It seems that both links you offered are broken, please kindly resend at your earliest convenience.
5. We've noticed that you started two same posts at the same time, we'll merge here as this violates the forum regulations, please kindly note and understand.
At last, there are still a lot of things need to be improved and we are keeping learning. We do care about your experience and would like to try our best to help you out.
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