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Flight records not recording if RTH involved
1457 15 2018-6-17
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Lickitysplit
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Flight distance : 6804619 ft
United States
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I returned the Ultra CS because it was unresponsive and purchased a High Briteness last week and its not recording certain records in the App or the flight records which must be extracted from the device
I took a long flight which reached 25,000ft I received a "Aircraft Disconnect " and I hit the RTH button which worked flawlessly when the P4P reached 16,000 ft I exited RTH and flew back to the launch site but when reviewing the Flight Records of both the App and the internal the flight out too 25,000 was omitted and onlt the 16,000 ft flight when I exited RTH was recorded, this happened to me yesterday also but it was reversed the outbound flight was recorded and nothing after the copter entered RTH was recorded

Here's the part that was recorded from today, from launch to regaining control is missing
http://www.phantomhelp.com/logviewer/AOD87HLT5Z6X675KRWUC/
2018-6-17
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DJI Susan
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Hi there, does this only appear in this flight? We do not support to analyze the data from the third party APP, please kindly export the original flight records of the mobile device for check, thanks in advance!
2018-6-19
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Lickitysplit
lvl.2
Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-6-19 00:06
Hi there, does this only appear in this flight? We do not support to analyze the data from the third party APP, please kindly export the original flight records of the mobile device for check, thanks in advance!

https://www.dropbox.com/s/1cphkl ... 1-06-10%5D.txt?dl=0
No it happens when there is a Aircraft Disconnect or if you use the RTH  button , the entire flight is not recorded to flight records , Not cool
I flew outbound to 25,000 ft then had a "Aircraft Disconnect" it took a few tries rebooting the CS before I was able to exit RTH and this is the only record of the flight , the entire outbound portion of the flight was omitted from the flight record
2018-6-19
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DJI Susan
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Lickitysplit Posted at 2018-6-19 12:39
https://www.dropbox.com/s/1cphkl ... 1-06-10%5D.txt?dl=0
No it happens when there is a Aircraft Disconnect or if you use the RTH  button , the entire flight is not recorded to flight records , Not cool
I flew outbound to 25,000 ft then had a "Aircraft Disconnect" it took a few tries rebooting the CS before I was able to exit RTH and this is the only record of the flight , the entire outbound portion of the flight was omitted from the flight record

Thanks for the clarification. Could you also refer the below video and export the flight logs in the aircraft of the corresponding record for further analysis? We'd like to forward to our engineers to locate the exact status.

2018-6-19
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Lickitysplit
lvl.2
Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-6-19 18:29
Thanks for the clarification. Could you also refer the below video and export the flight logs in the aircraft of the corresponding record for further analysis? We'd like to forward to our engineers to locate the exact status.


OK it should be one of these  , the time is off by one hour, let me know if you need anything else

https://www.dropbox.com/s/adwiuaki96n0pss/FLY287.DAT?dl=0

https://www.dropbox.com/s/1ck6izzihdog6yg/FLY288.DAT?dl=0

https://www.dropbox.com/s/019fvq7idsi3m7i/FLY289.DAT?dl=0

https://www.dropbox.com/s/eau7l1eh92x9yj4/FLY290.DAT?dl=0

https://www.dropbox.com/s/5yne6hu49rt3bgm/FLY291.DAT?dl=0
2018-6-20
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Lickitysplit
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Flight distance : 6804619 ft
United States
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Lickitysplit Posted at 2018-6-20 13:43
OK it should be one of these  , the time is off by one hour, let me know if you need anything else

https://www.dropbox.com/s/adwiuaki96n0pss/FLY287.DAT?dl=0

This is not the correct flight record
2018-6-21
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Lickitysplit
lvl.2
Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-6-19 18:29
Thanks for the clarification. Could you also refer the below video and export the flight logs in the aircraft of the corresponding record for further analysis? We'd like to forward to our engineers to locate the exact status.

https://www.youtube.com/watch?v=SMb1RD5pPOg

This is the CORRECT file, Promise

https://www.dropbox.com/s/6qeehcj8xb799z9/FLY300.DAT?dl=0
2018-6-21
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DJI Susan
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Lickitysplit Posted at 2018-6-21 15:39
This is the CORRECT file, Promise

https://www.dropbox.com/s/6qeehcj8xb799z9/FLY300.DAT?dl=0

Well received, I've forwarded all info to our engineers for analysis, will come back as long as there is an update.
2018-6-22
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DJI Susan
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Sorry for disturbing you. Here is one more question: As you mentioned, the issue also appear if you use the RTH button, could you sync the flight records and PM us your DJI Account for further analysis?
Currently, it is normal when the flight records interrupt in Aircraft Disconnected status, please kindly note.
2018-6-28
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Lickitysplit
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Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-6-28 22:34
Sorry for disturbing you. Here is one more question: As you mentioned, the issue also appear if you use the RTH button, could you sync the flight records and PM us your DJI Account for further analysis?
Currently, it is normal when the flight records interrupt in Aircraft Disconnected status, please kindly note.

The txt file in the mobile device is not interrupted "its missing, "  the outbound portion of that flight up until I exited RTH in not on my mobile device, your looking at the DAT file from the aircraft which is complete...It only happens when I fly using the Crystal sky if I repeat the same flight using IpadPro it records the entire flight " except for the interrupt.
2018-6-29
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DJI Susan
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Lickitysplit Posted at 2018-6-29 00:53
The txt file in the mobile device is not interrupted "its missing, "  the outbound portion of that flight up until I exited RTH in not on my mobile device, your looking at the DAT file from the aircraft which is complete...It only happens when I fly using the Crystal sky if I repeat the same flight using IpadPro it records the entire flight " except for the interrupt.

Thanks for the clarification. Could you refer above and sync the flight records and tell us your DJI Account?  Not sure it is an individual case on CS only, we'll double check.
2018-7-1
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Lickitysplit
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Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-7-1 00:14
Thanks for the clarification. Could you refer above and sync the flight records and tell us your DJI Account?  Not sure it is an individual case on CS only, we'll double check.

Yes no problem , my flight records are synced already and I'll send my account info via PM
2018-7-1
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DJI Susan
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Lickitysplit Posted at 2018-7-1 02:18
Yes no problem , my flight records are synced already and I'll send my account info via PM

Received with thanks! I've responded you in the PM, please check later.
2018-7-1
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DJI Susan
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Hi Lickitysplit, could you check the PM and confirm? I'm still waiting for your update.
2018-7-6
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Lickitysplit
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Flight distance : 6804619 ft
United States
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DJI Susan Posted at 2018-7-6 00:06
Hi Lickitysplit, could you check the PM and confirm? I'm still waiting for your update.

I ended up returning the CS because it has too many issues and is unsafe to fly with, is DJI planning to release an updated CS without so many issues ?
2018-9-11
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DJI Susan
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Lickitysplit Posted at 2018-9-11 11:39
I ended up returning the CS because it has too many issues and is unsafe to fly with, is DJI planning to release an updated CS without so many issues ?

Lickitysplit, thanks for getting back to us. According to your description, we cannot confirm the exact status as there is no data to locate and prove the reason. Not sure if there is an individual issue. Also, we do not receive any news about the updated CS for now, if there is an update, we'll release on our website at the first time. Thanks for your attention.
2018-9-12
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