Hello,

I've send the aircraft serial nº 08QDE5K01200HH and i've received the aircraft serial nº 08Q2F4S0010112.

The aircraft as been shiped to:
DJI Europe B.V. RMA Department
Daelderweg 21
NUTH
6361 HK
NL

I'm lookink for a email adreess to ask for this subject and i dont find any.

So i write on the forum looking for help on this question.

Apreciate.

Once you send in your drone for repair, you are likely to get a refurbished as new drone in return.

Really?

I've received email comunication width zero costs to repair compass in guarantee.

But none of these emails talk about substitution of the aircraft.

Well i'm fine with this aircraft.

Is brand new and fly normally.

djiuser_qy5N5fTZD4Zq Posted at 2018-6-17 12:13
Really?

I've received email comunication width zero costs to repair compass in guarantee.

Hi, sorry for the inconvenience. Kindly please check the after-sales policy of DJI from this website: https://www.dji.com/service/policy. The drone will be repaired or replaced according to the situations, you are recommended to try the flight and check the performance, if there is any further issue, please feel free to let us know, we're glad to help. Appreciate your support to DJI products, happy flying.

DJI Diana Posted at 2018-6-17 17:57
Hi, sorry for the inconvenience. Kindly please check the after-sales policy of DJI from this website: https://www.dji.com/service/policy. The drone will be repaired or replaced according to the situations, you are recommended to try the flight and check the performance, if there is any further issue, please feel free to let us know, we're glad to help. Appreciate your support to DJI products, happy flying.

[view_image]

Thanks Diana.

It's fine for me.

Webhouse.pt Posted at 2018-6-17 19:24
Thanks Diana.

It's fine for me.

You're welcome. Glad to read on this, hope you have a nice day.