Please select Into the mobile phone version | Continue to access the computer ver.
Dji go app shut off when 4k recording mobile2
627 7 2018-6-18
Uploading and Loding Picture ...(0/1)
o(^-^)o
Elly
lvl.1
Flight distance : 119446 ft
South Korea
Offline

Dji go app shut down when 4k (3840x2160) resolution, osmo mobile 2
iphone8 ios 11.4







2018-6-18
Use props
DJI Wanda
Administrator
Offline

Hello there. We apologize if you're having some issues with Osmo right now. Did you try to reinstall the app? Is the firmware updated?
2018-6-19
Use props
Elly
lvl.1
Flight distance : 119446 ft
South Korea
Offline

DJI Wanda Posted at 2018-6-19 00:53
Hello there. We apologize if you're having some issues with Osmo right now. Did you try to reinstall the app? Is the firmware updated?

I tried reinstall, firmware update.
Still I have problem.
2018-6-19
Use props
DJI Wanda
Administrator
Offline

Elly Posted at 2018-6-19 00:56
I tried reinstall, firmware update.
Still I have problem.

I see. Can you provide me the firmware version for the app and Osmo?
2018-6-19
Use props
Elly
lvl.1
Flight distance : 119446 ft
South Korea
Offline

DJI Wanda Posted at 2018-6-19 01:14
I see. Can you provide me the firmware version for the app and Osmo?

/Users/elly/Downloads/IMG_0181.PNG
IMG_0181.PNG
2018-6-19
Use props
DJI Wanda
Administrator
Offline

Elly Posted at 2018-6-19 01:16
/Users/elly/Downloads/IMG_0181.PNG

Thank you for that. We will raise this up to our engineers to check the possible solutions we can offer since your Osmo is already updated. We will keep you updated. Your patience will be much appreciated.
2018-6-19
Use props
Elly
lvl.1
Flight distance : 119446 ft
South Korea
Offline

DJI Wanda Posted at 2018-6-19 01:23
Thank you for that. We will raise this up to our engineers to check the possible solutions we can offer since your Osmo is already updated. We will keep you updated. Your patience will be much appreciated.

Timelapse, Hyperlapse, Motionlapse working when 4k resolution.
but Not saved. Just shut off when motionlapse finish.
2018-6-19
Use props
DJI Wanda
Administrator
Offline

Elly Posted at 2018-6-19 01:39
Timelapse, Hyperlapse, Motionlapse working when 4k resolution.
but Not saved. Just shut off when motionlapse finish.

Hi! Kindly follow these steps:
1. Connect the iOS device to PC with USB cable.
2. Open the Itunes.
3. Click your device name by right-hand button "synchronization"
4. You can click here to skip the backup step.

5. When you finish the "synchronization", check this address, find the crash log file.
2018-6-20
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules