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Phone Support
545 3 2018-6-19
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Mystic
lvl.1

United States
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I can not reach phone support. I call. Wait on hold. Then when someone answers it disconnects. I keep calling back over and over and it does it everytime. I've even tried calling from different phone. It just hangs up on me!

2018-6-19
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DJI Natalia
Administrator

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Sorry for this inconvenience. I am sending you a PM to get important details to better assist you.
2018-6-19
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milint33w
lvl.1
United States
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That's just DJI support. They are incredibly bad, and none of them are first language English speakers. I just had the same thing happen twice. Also, don't bother trying to use their messenger support. None of the support DJI offers is any better than a bot with 2 responses.
2018-11-2
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DJI Diana
Administrator
Flight distance : 2408 ft

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milint33w Posted at 11-2 16:04
That's just DJI support. They are incredibly bad, and none of them are first language English speakers. I just had the same thing happen twice. Also, don't bother trying to use their messenger support. None of the support DJI offers is any better than a bot with 2 responses.

Hi milint33w, sorry to read on this unpleasant experience. May I know the details of your experience or is there any case/ticket number which we can refer to?  I'd like to check what happened and help you on this.
2018-11-2
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