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Cannot finish activation of spark
892 8 2018-6-20
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knelson69
lvl.2
Flight distance : 3990 ft
United States
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I just recieved my spark today 6/20/18 and have tried numerous times to finish the activation of the drone.  When i get to the last page of the activation i get an error code that says "Network disconnected"  please connect to a network first.  The drone appears to be connected to the wifi successfully and i go through the steps exactly as the quick start guide says but cannot get past this error code.
2018-6-20
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Didiko
First Officer
Flight distance : 18399 ft
Offline

Hello there,

what about this video tutorial :

Which exact step is failing?
2018-6-20
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S-e-ven
Captain
Flight distance : 3787533 ft
Thailand
Online

You are on android? Can you get a iphone/tab and try with that? iOS are be able to have a "internet dead" wifi and be parallel online via mobil data
2018-6-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there, let us know if you still have an issue on activating your drone. Please upload the screenshot on the error message that you are receiving. Click on "Reply" to make sure I can get notification from your response. Thank you.
2018-6-21
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knelson69
lvl.2
Flight distance : 3990 ft
United States
Offline

Thank you for your quick response!  I gave up last night but did everything exactly the same this morning and it worked.  Not sure what the deal was.  I'm going to go try it out this morning.
2018-6-21
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knelson69
lvl.2
Flight distance : 3990 ft
United States
Offline

S-e-ven Posted at 2018-6-20 22:49
You are on android? Can you get a iphone/tab and try with that? iOS are be able to have a "internet dead" wifi and be parallel online via mobil data

I am on iphone.  I was able to get it to go this morning without any issues.  Thank you for your willingness to help!
2018-6-21
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knelson69
lvl.2
Flight distance : 3990 ft
United States
Offline

Didiko Posted at 2018-6-20 21:44
Hello there,

what about this video tutorial : here

Thank you for your response and for the attached video.  I did everything just like the video says which was how I was doing it last night and for some reason today it worked on the first try.  
2018-6-21
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DJI Tony
Super Moderator

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knelson69 Posted at 2018-6-21 10:42
Thank you for your response and for the attached video.  I did everything just like the video says which was how I was doing it last night and for some reason today it worked on the first try.

Glad to know that you were able to activate your spark, kindly keep us posted for updates. Thank you.
2018-6-21
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DMX_MT
Captain

Malta
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Well done. Enjoy your Drone.
2018-6-21
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