Another Crystal Sky Backlight out
603 2 2018-6-24
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simongoodman
lvl.1
Bulgaria
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Just had backlight go on my Crystal Sky had probably 2 hours use total, flying Mavick Pro today and screen went black after only 15 minutes use, nearly lost craft, shine torch on screen can see it is on, no backlight, very dissappointing considering an expensive item, Not Happy....
2018-6-24
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rolling56
First Officer
Flight distance : 138310 ft
United States
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That sucks. Is the warranty still active? yes i know that's not what you want happening, you want to use it NOW! I totally understand.
2018-6-24
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, I'm sorry to hear about the issue that you are experiencing. Please fully charge the Crystalsky, then restart it and try it again, at the same time, please check if there is an error message? If yes, please show us a screenshot. We'll look into it. In order to do the troubleshooting, please make sure you have updated the firmware to the latest one, kindly please check it and let us know the firmware version of the Crystalsky, thank you in advance.
2018-6-25
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