RYZE
Super Moderator
Hong Kong
Offline
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Thanks for your patience Timist.
We sincerely apologize that we don't have your Gmail account, a personal message about it would be appreciated. Sorry again that WhatsApp account is not available yet. In regard to this issue, it looks more like compatibility issue if two drones are suffering the same issue. We respectfully suggest that you can try another mobile device in the compatible list below to see if it persists. If no good luck, that would be very appreciated if you can snap the Mobile system version and the APP version and send it to support@ryzerobotics.com for further assistance.
iOS
Requires iOS 9.0 or later. Compatible with iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad mini 4 and iPad mini 4 Wi-Fi +
Android
Android version 4.4.0 or later. Compatible with Samsung S7,Samsung S6 edge,Samsung S5,Samsung Galaxy note 4,Samsung Galaxy note 3,Huawei Honor 8,Huawei Honor 9,Huawei P8 Max,Huawei P10,Huawei Honor V8,Huawei P9,Huawei nova2,Xiaomi 6,Xiaomi Note3,Redmi 4A,OnePlus5,vivoX6,Google Pixel1 XL,Google Pixel2.
Have a great day! |
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