TVRamiro
lvl.2
Flight distance : 32940 ft
United Kingdom
Offline
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I not only had issues with it, but my drone committed suicide by running sideways by its own and not responding to my inputs.
Drone was lost at sea due to this and couldn't be covered by the Refresh Care so had to go through warranty, which was an absolute headache and it took me a few weeks of back an forth trying to demonstrate my innocence, went through 2 support teams, escalation team and they were all blaming me. I had to do my own analysis (luckily I'm a technical guy) and show them proof that it was the MA at fault. Finally got my replacement, but now my confidence is destroyed, I don't feel comfortable on flying it too far away and even so I already had a signal lost on a perfectly open area.
An absolute disaster, a very expensive product that cannot do what it's advertised for and a poor customer support whenever you need them the most. I'll be hesitant to take the drone on my next trip, I'll probably stick to my GoPros, they can go as far as I'm willing to take the Mavic Air. |
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