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Error reseting my password via email
2073 3 2018-6-29
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djiuser_BC8Mc623bK17
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Germany
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Hi, I am using a new mobile for DJI GO software. As I forgot my password I try to reset it. I got the email to create a new one. When I open the link and enter the password twice and continue, I got a server error message. Reset via phone seem to work in China only. Please advise
Frank
2018-6-29
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DJI Paladin
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Hi, sorry for the inconvenience. Can you please upload a screenshot on the error message that you are receiving?
2018-6-29
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djiuser_BC8Mc623bK17
New
Germany
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Here a screenshot
Screenshot_20180629-135441.jpg
2018-6-29
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djiuser_BC8Mc623bK17
New
Germany
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Hi,seemed to be a problem with my new Huawei P20 pro. Maybe a caching or browser issue. Following the password reset process with my Samsung Galaxy S6 worked perfekt.
Frank
2018-6-29
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