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Sound going WAY out of sync on Osmo+
1170 8 2018-7-3
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Tigerscub
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I have found on two concurrent occasions where a longer interview clip will have sound out of sync. The most recent one, FOUR MINUTES or so out of sync. The clip is usable after I re-sync the audio, but of course those first four minutes of audio are lost. I have since updated the firmware, but has anyone else had this problem?
2018-7-3
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DJI Wanda
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Hello there. We apologize for the inconvenience. Do you have a sample video or recording indicating the problem?
2018-7-3
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Tigerscub
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DJI Wanda Posted at 2018-7-3 08:17
Hello there. We apologize for the inconvenience. Do you have a sample video or recording indicating the problem?

Absolutely. On the first one, the sound goes out of sync 30 seconds in-

https://www.dropbox.com/s/ribrdqy7ze97gnx/bad%20sync%201.mp4?dl=0

On the second the sound is out of sync from the start and ends before the rest of the video-

https://www.dropbox.com/s/q3xr7pcatdhebgo/bad%20sync%202.mp4?dl=0
2018-7-3
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DJI Wanda
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Tigerscub Posted at 2018-7-3 10:57
Absolutely. On the first one, the sound goes out of sync 30 seconds in-

https://www.dropbox.com/s/ribrdqy7ze97gnx/bad%20sync%201.mp4?dl=0

I see. Where did this video come from? From the cache or SD card?
2018-7-4
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Tigerscub
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DJI Wanda Posted at 2018-7-4 01:28
I see. Where did this video come from? From the cache or SD card?

SD card, imported into FCP X. I think the glitch may have happened at the time of the recording, as I remember a strange glitch (recording the first clip) where the phone seemed to lose contact with the camera and then quickly re-established contact.
2018-7-5
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DJI Tony
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Tigerscub Posted at 2018-7-5 05:59
SD card, imported into FCP X. I think the glitch may have happened at the time of the recording, as I remember a strange glitch (recording the first clip) where the phone seemed to lose contact with the camera and then quickly re-established contact.

Kindly provide the Firmware and App version of your DJI GO 4 app as well as the mobile device and we will forward your concern to our engineers for clarifications. Thank you.
2018-7-5
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Tigerscub
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DJI Tony Posted at 2018-7-5 11:00
Kindly provide the Firmware and App version of your DJI GO 4 app as well as the mobile device and we will forward your concern to our engineers for clarifications. Thank you.

Running the DJI GO app v3.1.42 on an iPhone SE, camera firmware version 1.6.1.0

Thanks for looking into this.
2018-7-9
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andres1235
lvl.1

Colombia
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I have the same problem and I repair it?
2018-10-19
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Fabrizio B
Second Officer
Italy
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Tigerscub Posted at 2018-7-5 05:59
SD card, imported into FCP X. I think the glitch may have happened at the time of the recording, as I rem.......
DJI Tony Posted at 2018-7-5 11:00
Kindly provide the Firmware and App version of your DJI GO 4 app as well as the mobile device and we will forward your concern to our engineers for clarifications. Thank you.

The same proble i have discuss here....
https://forum.dji.com/forum.php? ... 5&page=1#pid1567069

Here an example of the problem

https://www.dropbox.com/s/7vnc5k5vyqzf2y0/DJI_0010.MP4?dl=0

...always happen in the first clip when i switch on the osmo+  and after connecting the phone i start recording....the first recording clip have this problem....all the other clips are good....but if i switch off the osmo+ and the switch on ....the new firts clip have the problem.....
2018-10-20
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