Please select Into the mobile phone version | Continue to access the computer ver.
battery problem after firmware update
1080 8 2018-7-5
Uploading and Loding Picture ...(0/1)
o(^-^)o
Juus
lvl.1
Switzerland
Offline

Hey Guys

Can you help me out. i made the firmware update to v 1.11
After that all my 3 batterys dont work any more. TB 47
On the app it says battery fault.In the informations it says wrong battery for this drone

Someone an idea how i can fix this issue?

Thanks in advance for every help.

2018-7-5
Use props
DJI Tony
Administrator

Offline

Hi, sorry for the trouble that it caused, what camera are you using? Would it be possible if you can provide the screen-shot of the issue? May I know if your aircraft is still responding?
2018-7-5
Use props
Juus
lvl.1
Switzerland
Offline

DJI Tony Posted at 2018-7-5 11:32
Hi, sorry for the trouble that it caused, what camera are you using? Would it be possible if you can provide the screen-shot of the issue? May I know if your aircraft is still responding?

i use the integrated x3 camera on a V1 Inspire.
everything works fine i just cant start the drone because it says on the left corner in the app that the battery is fault.
and under the information tap in the app it says wrong battery typ.
2018-7-5
Use props
DJI Tony
Administrator

Offline

Juus Posted at 2018-7-5 12:06
i use the integrated x3 camera on a V1 Inspire.
everything works fine i just cant start the drone because it says on the left corner in the app that the battery is fault.
and under the information tap in the app it says wrong battery typ.

Have you tried to downgrade and re-update the firmware of your inspire 1?
2018-7-5
Use props
Juus
lvl.1
Switzerland
Offline

DJI Tony Posted at 2018-7-5 12:29
Have you tried to downgrade and re-update the firmware of your inspire 1?

ok i saw that the update to 1.11 didnt work out.
i dont know why but i cant update the drone.
and i cant downgrade the drone any more, it dont take 1.10

do you have any idea why?
2018-7-6
Use props
Juus
lvl.1
Switzerland
Offline

Juus Posted at 2018-7-6 12:09
ok i saw that the update to 1.11 didnt work out.
i dont know why but i cant update the drone.
and i cant downgrade the drone any more, it dont take 1.10

my feedback after 6 hours trying out to change firmware.
how it looks the 1.11 was installed but not corectly. so the drone is on 1.11 but in the log it says that the installation failed. but now i can not downgrade because the log says 1.10 is the wrong firmware to downgrade.
i also tried to put on the debug file, didnt work.
Do someone have an idea how to put the drone on default?
2018-7-7
Use props
DJI Tony
Administrator

Offline

Juus Posted at 2018-7-7 03:20
my feedback after 6 hours trying out to change firmware.
how it looks the 1.11 was installed but not corectly. so the drone is on 1.11 but in the log it says that the installation failed. but now i can not downgrade because the log says 1.10 is the wrong firmware to downgrade.
i also tried to put on the debug file, didnt work.

Hi, sorry for the late response, do you have another SD card that you can use to re-update the aircraft? Please ensure that there are no files in the SD card aside from the firmware of the drone and would it be possible if you can provide the screen-shot of the current firmware of your aircraft using the DJI GO app under "About"?
2018-7-8
Use props
Juus
lvl.1
Switzerland
Offline

DJI Tony Posted at 2018-7-8 06:32
Hi, sorry for the late response, do you have another SD card that you can use to re-update the aircraft? Please ensure that there are no files in the SD card aside from the firmware of the drone and would it be possible if you can provide the screen-shot of the current firmware of your aircraft using the DJI GO app under "About"?

Hey
i tried with two different sd cards, with mac and with pc.
when i put on 1.11 the drone starts the update but fail after about 2 min.
if i try to do it with an other update (1.10 1.9.... ) nothing happen.
i tried with the debug file, didnt work out.
i updatet from version 1.6 to 1.11 directly, that was a bad i dea i gues....
is there a file to totaly reset the firmware?
2018-7-8
Use props
DJI Wanda
Administrator
Offline

Juus Posted at 2018-7-8 09:54
Hey
i tried with two different sd cards, with mac and with pc.
when i put on 1.11 the drone starts the update but fail after about 2 min.

Hello there. We apologize for the inconvenience. However, if that's the case since all firmware is updated, I highly suggest to send it to our repair center and have it checked by our engineers and inspect the unit personally. You can start a case online. Just go to https://repair.dji.com/repair/index.
2018-7-11
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules