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Osmo Mobile - Blinking Yellow Light issue
5321 10 2018-7-7
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Gu_pr2
lvl.1
Japan
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Hey everyone,

I just bought an Osmo Mobile on 25 November 2017,  I tried using it again but I'm encountering this blinking yellow light on the right-side System Indicator when it's powered up.

However, there is a slight diagonal tilt, and I'm not able to control it anymore. I've never dropped it, or squashed it, as it's always well protected in my backpack.

Can anyone here kindly help me with this please?

I've tried many ways to troubleshoot it but I'm not sure how to send it back also, I live in Japan.

Thank you,
Gustavo

2018-7-7
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DJI Wanda
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Hello there. We apologize if you're having some issues with your Osmo. It says here on the manual that the blinking yellow means that the gimbal is not functioning normally. You may try to calibrate the gimbal using the app. Just go to the settings (see second photo), gimbal settings then calibration.

2018-7-8
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Gu_pr2
lvl.1
Japan
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DJI Wanda Posted at 2018-7-8 01:49
Hello there. We apologize if you're having some issues with your Osmo. It says here on the manual that the blinking yellow means that the gimbal is not functioning normally. You may try to calibrate the gimbal using the app. Just go to the settings (see second photo), gimbal settings then calibration.
[view_image]
[view_image]

Thanks for the fast response Wanda!
I try to calibrate the gimbal using the app, but, no sucess here.
I found a video with similar problem...take a look


I hope you can help me with this issue

Thank you

Gustavo
2018-7-8
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DJI Wanda
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Gu_pr2 Posted at 2018-7-8 07:27
Thanks for the fast response Wanda!
I try to calibrate the gimbal using the app, but, no sucess here.
I found a video with similar problem...take a look

I see. Is the firmware updated?
2018-7-8
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Gu_pr2
lvl.1
Japan
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DJI Wanda Posted at 2018-7-8 07:30
I see. Is the firmware updated?

Yes! Latest firmware!
I checked via DJI Assistant 2 on PC.
2018-7-8
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DJI Wanda
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Gu_pr2 Posted at 2018-7-8 08:03
Yes! Latest firmware!
I checked via DJI Assistant 2 on PC.

I see. If that's the case, we highly suggest you bring it to our facility to have it checked by our repair team. You may send an email to support@dji.com to start up a case and they will give you a response providing the instruction on how you will send it to our repair center.
2018-7-8
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Gu_pr2
lvl.1
Japan
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DJI Wanda Posted at 2018-7-8 08:08
I see. If that's the case, we highly suggest you bring it to our facility to have it checked by our repair team. You may send an email to  to start up a case and they will give you a response providing the instruction on how you will send it to our repair center.

OK Wanda!
Thank You!
2018-7-8
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DJI Wanda
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Gu_pr2 Posted at 2018-7-8 08:31
OK Wanda!
Thank You!

No problem.
2018-7-8
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Blueboing101
lvl.2
Flight distance : 66650 ft
United Kingdom
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I now have this issue with osmo one did you ever get it fixed?
2019-7-20
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Blueboing101
lvl.2
Flight distance : 66650 ft
United Kingdom
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I now have this issue with osmo one did you ever get it fixed?
2019-7-20
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djiuser_ffrrZRn2Yw63
New

United States
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Same issue, where can I send my OSMO 2
2019-11-29
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