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I NEED HELP!
459 7 2018-7-8
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Eric Shinn
lvl.1

Puerto Rico
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Long story short, My DJI OSMO+ broke in DroneCase "military Grade" bullsh** protective backpack.

I have been trying to get information on how to get my Osmo fixed to no success. I cant even fill out the form on the website because my area code in Puerto Rico gave me an error.

here is part of the email I was sent:


3. If the service center could not cater your case, you may need to to send your drone directly to our service center located in the United States, but as mentioned earlier, we will need you to cover the shipping and customers fee


Can anyone give me an address or phone number where I can reach on
2018-7-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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Eric, sorry for the troubles with Osmo+, if you would like to send in the device to the official repair center for repair service, please contact our support team to start a ticket: https://www.dji.com/support?site=brandsite&from=nav The team will guide you what to do next.
2018-7-8
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Eric Shinn
lvl.1

Puerto Rico
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I have tried various times I keep getting an "Zipcode err"
2018-7-8
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DJI Wanda
Administrator

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Eric Shinn Posted at 2018-7-8 21:55
I have tried various times I keep getting an "Zipcode err"

Hello. We apologize for the inconvenience. As what Mindy said, you can start up a case online and send the unit for repair for us to help you check your Osmo+.
2018-7-11
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Eric Shinn
lvl.1

Puerto Rico
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Again...How can I finish my case online if i keep getting the same error when I enter my area code?!!!! I can't complete the case! Check your system my area code is 00920 which is in San Juan ,Puerto Rico.
2018-7-17
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Eric Shinn
lvl.1

Puerto Rico
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???                                    
2018-7-30
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DJI Tony
Super Moderator

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Hi, sorry for the late response and inconvenience about sending the unit to our repair facility, where did you purchase this Osmo+? if you purchase it from our official store, you can send it into our repair facility, however, we cannot provide free shipping label outside in North America, meaning you're the one who will need to provide the shipping label or you can consider sending an email to support@dji.com and our team will look for the nearest repair center in your location, unfortunately, sending it in to the different location will void the warranty of your unit.
2018-7-30
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Eric Shinn
lvl.1

Puerto Rico
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I bought its in Best Buy in San Juan Puerto Rico, I have no problem paying the shipping. I will send them an email. Thank you.
2018-7-31
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