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DJI shipping nightmare
641 6 2018-7-9
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jfrieden
lvl.1

United States
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I placed an order with DJI on June 15, 2018 for a refurbished Mavic Pro with Refresh. Order #0010989503066. It is July 9th, 2018. Still no delivery. I have contacted customer service multiple times. I have used email, phone, chat, and twitter DM with NO satisfying response from DJI. Just the typical "Ill forward your request to someone else" nonsense. My shipment has been delayed and sent back to DJI THREE times! DJI is blaming the delays on me for "refusing to sign for the package". I have been following the FEDEX tracking on this shipment from day 1. At NO POINT has my package even made it into my home state. HOW CAN I REFUSE TO SIGN FOR A PACKAGE THAT NEVER EVEN MADE IT TO MY HOUSE?! Ive tracked my package ALL over the United States. It has bounced around from DJI to Fedex, back to DJI. I placed an order during a special fathers day sale. Now DJI is telling me that I need to cancel my order and get a refund and place a new order. Ok? So now I get to pay more money to place a new order because this fathers day sale has since ended! I also recieved an email saying that my DJI refresh has already been activated and assigned to this drone that has never made it to my house. How am I supposed to get a refund for that DJI refresh? Can SOMEONE at DJI please help me with this?!
2018-7-9
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ALABAMA
Captain
Flight distance : 9122356 ft
United States
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What a nightmare!   One of the admins should be able to get that mess straightened out.
2018-7-9
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DJI Susan
Administrator

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We sincerely apologize for the inconvenience. I'm checking the exact status with the logistics team and will come back later. Thanks for your patience.
2018-7-9
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DJI Susan
Administrator

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Update: I just got an update from the logistics team that the delivery is not successful due to the wrong postal code, we'll contact you to confirm the shipping address later, please kindly respond when you receive the email, thanks! Once the package returned, we'll arrange to re-ship to the correct address and send you the tracking number. Again, we're really sorry for the troubles. Hope we can figure this out soon.
2018-7-9
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jfrieden
lvl.1

United States
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I got the email and replied last night. Thank you SO much for getting this figured out!
2018-7-10
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DJI Mindy
Administrator
Flight distance : 7 ft
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jfrieden Posted at 2018-7-10 03:24
I got the email and replied last night. Thank you SO much for getting this figured out!

Glad to know that, hope you will receive the package soon, please let us know if there is any further issue.
2018-7-10
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LeBonBon
lvl.2

United States
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What a story. Thankfully I've never faced similar problems. Well, once I mixed up my postal code (I'd moved and hadn't remembered the new one) and the delivery was postponed. Since that, I check it on https://worldpostalcode.com/united-states/mississippi/ just in case.
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