Jyunte
Second Officer
Flight distance : 2103150 ft
Offline
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I just wanted to post a quick message about an interaction I had 5 minutes ago with an online dealer:
I'm learning to fly racing quads. I needed a receiver to go inside the quad, so bought one online . Every so often, the quad would go into failsafe mode, which is generally considered "Not a Good Thing" (tm). I traced the problem to the receiver and bought a replacement, which has been rock solid. Today, I called the online dealer, and after just 5 minutes, during which time I explained the problem, they asked what I wanted to do - get my money back, or buy something else (since I'd already purchased a new receiver). I know I'm going to need another receiver for another quad, so I said I'd like a replacement for the defective receiver. "No problem. It'll ship today, and you should receive it tomorrow." I told the support guy that I'd send the defective one back, but he said, "Don't even about sending that one back."
What fantastic service, from Horizon Hobby!
THAT, DJI, is how you do customer support in the USA. THAT should be your goal.
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