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RC Update Fail
329 3 2018-7-13
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Schuffd
Second Officer
Flight distance : 65259 ft
Ireland
Offline

Hey Lads,

today i tried to update the RC Controller of my Mavic Air via the DJI Assistant (V.1.2.4) on my mac, and got the error message Factory restore Failed.

Any idea how to solve that?

Screen Shot 2018-07-13 at 8.08.19 PM.png
Screen Shot 2018-07-13 at 8.08.33 PM.png
2018-7-13
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Hi there, sorry for the inconvenience. Please take note to update the aircraft first before the remote controller. You can use a different USB cable and check if that will help. Please turn off anti-virus software and firewall and reinstall DJI Assistant 2. Let me know if the problem is still the same.
2018-7-13
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Schuffd
Second Officer
Flight distance : 65259 ft
Ireland
Offline

It is the same issue. Cables are the original from DJI I used. Update worked fine. Factory reset not possible on the remote but on the Aircraft.
No anti virus no firewall (its a MacBook Pro 2018), as I said clean install of almost everything.
Different cable doesn't have any effect. Also tried to export the log files but some error shows up (see picture) not possible to proceed, tried several phone numbers.

No data shows up at flight record, navigation, gimbal, camera, system. It loads and loads but nothing else happens.



2018-7-13
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dvarapala
lvl.1
Flight distance : 94347 ft
United States
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When I first got my Spark last year, I had a similar issue where I was unable to update the FW on the remote controller. The solution in that case was to roll back to an older version of the DJI Go 4 app; after doing that I was able to update the RC with no problem.


2018-7-13
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