Today i was flying the spark and suddenly disconected and fall down about 9 floors height is there any problem with the application should i fly it with RC?

Hi there, sorry for the trouble. I just want to clarify, did your drone crash? Also, may I know what iPhone model are you using? Please make sure that's listed as compatible devices on Spark.  Please check the attached image below for reference.

Yes it crash but i haven’t had the opportunity to check it because it crashes in other placer and the owner is not at home

It is broken

fansc62dfedd Posted at 2018-7-14 19:30
It is broken

Hi, sorry for what happened on your aircraft, I would suggest syncing your flight records using DJI GO 4 app and contact our support for our team to conduct an investigation on what happened to your drone. Please see the link.

https://www.dji.com/support

DJI Tony Posted at 2018-7-15 13:39
Hi, sorry for what happened on your aircraft, I would suggest syncing your flight records using DJI GO 4 app and contact our support for our team to conduct an investigation on what happened to your drone. Please see the link.

https://www.dji.com/support

How can i sync the flight records i was checking but i don’t know how?

fansc62dfedd Posted at 2018-7-15 16:09
How can i sync the flight records i was checking but i don’t know how?

Please follow the instruction below.

* Launch application
* Tap 3 lines at the top right corner
* Select flight records
*  Look for cloud icon at the top right
* Sync the flight records, please ensure that the incident date is included

Thank you.

I already sync the records i wait for some explanation or if it is a crap drone

fansc62dfedd Posted at 2018-7-15 16:54
I already sync the records i wait for some explanation or if it is a crap drone

Once our team received the unit, they will start the damage assessment and look for a possible reason why did it happen. I would suggest checking the email time to time for updates on your case. Thank you.