Joaoabs
lvl.1
Flight distance : 26736 ft
Portugal
Offline
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Hello,
After insisting with DJI, I got the following analysis from DJI:
Here attach the result of data analysis:
FLY042 Date: 14/07/2018
SN: 0BMUF6500101Q9
1. The aircraft worked under Atti mode and OPTI mode after took off due to the weak GPS signal, and entered GPS mode at T=39 s;
2. T=43 s, H=0.5 m, after entered GPS mode, the LED action changed and warned the aircraft was in Fly-Limit zone. The aircraft started to count down for Force Landing;
3. T=62 s, H=1.9 m, D=2.1, Force Landing was triggered, the aircraft started to descend, and Obstacles Avoidance will be disabled during landing;
4. T=68 s, H=-2.5 m, the aircraft crashed when it was landing;
5. The Home point:33.0571026 -16.3343455, According to the Google map and GEO zone map(https://www.dji.com/flysafe/geo-map), the Home Point was in Authorization Zones;
6. In Authorization Zones, users will be prompted with a warning and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account. Please waiting until the GPS signal is stable before takeoff and pay attention to the Fly-Limit zone warning (LED status). Flying the aircraft with DJI GO 4 App is suggested.
Conclusion: Accident occurred in Fly-Limit zone. No warranty.
Thisconfirms my speculations: The spark took off without GPS (palm launch), after a while it realised it was in a DJI restricted-flight zone (not goverment restricted-zone) and started force landing. The LED changed status, but since I was taking pictures/recording video (which is the purpose of a drone), I couldn't understand it was a warning.
I personally don't agree with point 6. If the drone is supposed to do palm launch, and the DJIGO4 app is not mandatory, I cannot be blamed for not using it.
Also, the DJI restricted flight zone is not according to the goverment flight zone, so again, other failure on the DJI side, I believe.
What does the forum thinks about this? Is it user fault or should DJI have some degree of resonsibility?
I mean, if palm lauch without app is a supported use case (even shown in the advertisements), it should give the user the chance to safely land the drone isntead of blindly land anywhere....
Should I try to go back to DJI and complain, or just accept my loss?
Thanks,
Joaoabs
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