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Lock Mechanism not closing
6716 21 2018-7-16
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fansdb26c173
lvl.1
United States
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I just got my DJI Ronin S and after opening the box I wanted to charge the battery.  So I tried to connect the battery to the gimbal to charge it as the USB-C is located on the gimbal.  The Gimbal appears to attach properly but the lock will not move all the way to the left it stops about halfway.  I called support and they say its fine.  That the DJI Ronin S that they have there does not lock all the way.  Every video and every picture including the diagram in the instructions shows the lock completely to the other side when the Gimbal and battery  are connnected.  I have a 1 DX Mark II and its heavy not to mention expensive and I dont want it falling to the ground with the Gimbal and me holding the battery grip thinking I should not have listened to support.  Anyone else having the issue or am I the only one?  If yours locks all the way to the other side and let me know so I can get this exchanged for one that works and will protect my camera properly.

THANKS!!!!!!!
2018-7-16
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Jq4209
lvl.4
United States
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I’ve had my Ronin-S since mid-June and have used it in several shoots.  My lock switch is the same, and it has not been an issue for me.  Although, I do worry about catching on somethin.  I seen this topic mentioned several times, and definitely agree it could be designed much better, if for no other reason than aesthetics.
2018-7-16
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DJI Mindy
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Flight distance : 7 ft
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We are so sorry to read on this, do you mean the lever cannot be toggled to the locked position? If yes, please show us a short video, we will help to verify if it is normal, thank you. GTScreenshot_20180717_203444.png
2018-7-17
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fansdb26c173
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United States
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DJI Mindy Posted at 2018-7-17 04:38
We are so sorry to read on this, do you mean the lever cannot be toggled to the locked position? If yes, please show us a short video, we will help to verify if it is normal, thank you.[view_image]

I can send a video and show you what mine looks like but in your diagram where it shows the lock all the way to the left mine is in the middle under the center of the focus knob.

2018-7-17
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fansdb26c173
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DJI Mindy Posted at 2018-7-17 04:38
We are so sorry to read on this, do you mean the lever cannot be toggled to the locked position? If yes, please show us a short video, we will help to verify if it is normal, thank you.[view_image]

I tried to post a short video but it would not upload. I’m hoping that this picture will suffice. It does show where the lock bar stops and will not completely close. I will still try and add the video but wanted to at least get a picture uploaded.
A8BEC2DF-42B4-4412-879C-0BEC67B94AB9.jpeg
2018-7-19
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DJI Mindy
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fansdb26c173 Posted at 2018-7-19 05:23
I tried to post a short video but it would not upload. I’m hoping that this picture will suffice. It does show where the lock bar stops and will not completely close. I will still try and add the video but wanted to at least get a picture uploaded.

Sorry for my late response, I have verified with our engineers it is OK if the lever cannot move all the way to the left, as long as it is locked tightly. No worries.
2018-7-23
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VideoguyHI
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Flight distance : 353471 ft
United States
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I noticed that when the locking mechanism is set to unlock that the silver piece that lock the battery to the gimbal head is NOT flush. Im wondering if this piece was loosened a bit that the locking lever would be closer to flush when in the locked position.  Is there an easy way or proper way to fix that without having to send that in?  here are photos of my ronin in the locked and unlocked positions.

IMG_5401.JPG
IMG_5401.JPG
2018-9-14
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VideoguyHI
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sorry... photos didn't load properly. Here are the others:
Also... looks like i need to do some cleaning

unlocked 2

unlocked 2

locked 1

locked 1

locked 2

locked 2
2018-9-14
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ECSF
New

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Having the same problem. Mine locks less than 1/2 way. Does anyone else’s lock similar?
2018-9-14
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mogman
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United States
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Just got one today and mine does the same thing. Seems to be an engineering issue from the way I look it. This type of lever that I've used in the past would lock all the way and bottom out to the forward position when articulated to the lock position. Although my battery and gimble seem attached okay, this feels and looks like sloppy engineering.
2018-9-28
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DJI Mindy
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ECSF Posted at 2018-9-14 17:55
Having the same problem. Mine locks less than 1/2 way. Does anyone else’s lock similar?

Hi ECSF, please make sure the battery and the gimbal are locked tight enough, it is fine that the lever cannot move all the way to the left, please don't worry.
2018-9-28
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DJI Mindy
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mogman Posted at 2018-9-28 11:02
Just got one today and mine does the same thing. Seems to be an engineering issue from the way I look it. This type of lever that I've used in the past would lock all the way and bottom out to the forward position when articulated to the lock position. Although my battery and gimble seem attached okay, this feels and looks like sloppy engineering.

Hi mogman, please check my post in 11#, thank you.
2018-9-28
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DJI Mindy
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VideoguyHI Posted at 2018-9-14 14:44
sorry... photos didn't load properly. Here are the others:
Also... looks like i need to do some cleaning

Hi VideoguyHI, sorry for the late response, please reply to one of the admin's post so that we can receive the notification and reply in time.
There is no need to worry about it, it will move along with the lever, you just need to make sure the gimbal has been locked tightly, thank you.
2018-9-29
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Noble33
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United States
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I just bought my DJI Ronin S and I'm having the exact same issue. It is locked tightly but the lever as right around 50% closed. This makes me very uncomfortable - If the lever were to catch on something and be pushed to unlocked during a shoot, the results could be catastrophic. Is this a defect or are all units like this? Is there anyway I can fix this? I would feel so much more comfortable if I could push the lever fully closed/locked. Thanks!
2018-12-12
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arthurbikemad
lvl.4
Flight distance : 49954 ft
United Kingdom
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Looking at the mounts corse thread and how it acts to pull the lever clamp up I can understand why they are all slightly different, if the thread was cut by CNC they would all be the same, but DJI look to be using a rolled thread and as such there could be slight variations in where the threads start and end, in other words some may close and open in slightly different places, even a small amount on the thread could look far more at the lever, the main point to know is no matter where the lever ends as long as it pulls tight the clamp can not slide loose, I guess there are a hundred other ways DJI could have done it but I am sure they know best, I would have liked to have seen a safety pin like what is used in the top clamp but hay ho...
2018-12-13
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yogafilm38
lvl.2
Austria
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Same here. Only 50% at most. But it is locked tight and there are no issues.
2018-12-26
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djiuser_rFovhKSpLYOm
lvl.1

New Zealand
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Just received one of these at work with the same issue.
This is completely a manufacturing/construction defect, but is pretty easy to fix.
Will require a 2mm hex/allen key.

Not surprised at DJI dismissing this as not an isssue, their support has a pretty bad reputation.

1. Unscrew the six screws at the base of the gimbal.



2. lift the lever off the cog and re-position. Be careful of the small spring.
    This will require a bit of adjusting till it grabs snuggly and the lever sits in the correct position once locked.



3. Re-attach base plate with the six screws. Ensure the spring is still sitting inside the cog before assembling.




Took about 5mins to fix.
2019-2-3
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Smackey
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United States
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djiuser_rFovhKSpLYOm Posted at 2-3 14:19
Just received one of these at work with the same issue.
This is completely a manufacturing/construction defect, but is pretty easy to fix.
Will require a 2mm hex/allen key.

Thank you for taking the time to solve this problem and posting easy to follow instruction with photographs.  
2019-2-3
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Fly Gary
lvl.3
Flight distance : 3700285 ft
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United States
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djiuser_rFovhKSpLYOm Posted at 2-3 14:19
Just received one of these at work with the same issue.
This is completely a manufacturing/construction defect, but is pretty easy to fix.
Will require a 2mm hex/allen key.

Worked for me also.   At least DJI quality controls is consistent across all their product lines.
2019-2-5
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djiuser_jPaUcUiPKuK1
lvl.1
Flight distance : 31289 ft
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My Ronin-S locking lever goes all the way till the end. But it is not completely locking the battery tight to the upper part of the gimbal. Softly touching the lever will make my camera slight off the battery part of the gimbal. Luckily I have a quick reaction. But it seems unsafe to use an extension rod ‘cause then I cannot keep my hand on the lever to make sure it will not unlock. So coming back to one the questions in this thread: Is there an easy way to fix it yourself?
2019-9-9
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fans46451bd2
New
India
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My ronin sc pan axis lock was broken is there any solution to recover it or it can be possible to use my ronin sc with out lock.
2-6 22:43
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rockliffebtconnect.com
lvl.4
Flight distance : 442743 ft
United Kingdom
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fans46451bd2 Posted at 2-6 22:43
My ronin sc pan axis lock was broken is there any solution to recover it or it can be possible to use my ronin sc with out lock.

Don't you just love DJI (not) I recently got my Ronin and on first set up I almost lost the entire gimbal off the battery because of the bloody awful design flaw. The whole gimbal slipped off the battery. If it wasn't for my quick reactions, the thing would have been a write off. Why the hell would anyone design something that has the potential to be so easily knocked. What bugs me about DJI is that so many of their products have flaws which are brought to their attention by their customers, but they do absolutely nothing about them.
4-11 11:25
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