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391 8 2018-7-17
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fans818726ce
lvl.2
Flight distance : 20887 ft
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To whom it may concern,
I recently purchased a DJI Mavic Pro from an individual and had sent it off to be repaired. DJI had no problem with me being 20 years old when I shipped my product to them to be repaired and they certainly did not hesitate to take my payment. The repair was quick and so was the shipment. My problem is when I try to receive my drone back from you all and I’m required to sign which is not a problem. The problem is that I am only 20 years old and I had to be 21 years old to sign for the package. I am a married 20 year old and I do not live with my parents so you all put me at a HUGE inconvenience. I can go to war and vote but I can not sign for my own package from you all. I am very disappointed with this. I hope something will be done.
Thank you.
2018-7-17
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M2Wair
Captain
Flight distance : 1049502 ft
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Ireland
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Sorry, what courier service requires proof of age to deliver a parcel!
2018-7-17
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fans818726ce
lvl.2
Flight distance : 20887 ft
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M2Wair Posted at 2018-7-17 15:54
Sorry, what courier service requires proof of age to deliver a parcel!

It was UPS
2018-7-17
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fansf77370fb
First Officer
Flight distance : 1008666 ft
United States
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That sounds very weird.
2018-7-17
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fans818726ce
lvl.2
Flight distance : 20887 ft
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fansf77370fb Posted at 2018-7-17 15:59
That sounds very weird.

It was quite a pain. I’ve never heard of it either but it was something DJI required
2018-7-17
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Keith G
lvl.2
Flight distance : 212941 ft
United States
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If the shipper specified signature required, then a signature is required. I dont see how your UPS driver would know that you weren't 21.
2018-7-17
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DJI Susan
Administrator

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Sorry for the inconvenience. I managed to get the case number via the forum info and upon checking the tracking number, the package has been delivered, have you received the package? If not, please kindly advise, we'll double check with the logistics, thanks so much!
tracking.png
2018-7-17
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fans818726ce
lvl.2
Flight distance : 20887 ft
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It was received, but the fact the I had to call my father and get him to come sign my package was a bit ridiculous and put me in a difficult situation because I do not live with my parents.
2018-7-17
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DJI Susan
Administrator

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fans818726ce Posted at 2018-7-17 18:24
It was received, but the fact the I had to call my father and get him to come sign my package was a bit ridiculous and put me in a difficult situation because I do not live with my parents.

Thanks for the clarification. We sincerely apologize for the inconvenience. I've reported this to our management, hope they will consider this in the future.
2018-7-17
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