wimherman
Second Officer
Flight distance : 208556 ft
Norway
Offline
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DJI Susan Posted at 2018-7-27 03:40
Hi Wim, sorry for the late response. Just to verify, do you have OTG cable? If yes, please try to connect the mobile and RC via OTG, then press and hold the three bars on the top right for 8-10 seconds to refresh/downgrade the RC to see whether it helps. If still no luck, I'm afraid that you may start a case and send it in: https://www.dji.com/support
Also, please kindly leave your case number here, we'll collect and keep follow up as well. Again, we sincerely apologize for the inconvenience and troubles.
Hi DJI Susan,
No i haven't tried just that, but i tried to connect with OTG cable in general. Since the late response from DJI on this topic (which i fully inderstand) i decided to make a case and send in my RC. The case number is CAS-2020085-W8R1M0.
The RC arrived yesterday at your servicepoint in NUTH, Netherlands with shippingnumber : LY848669136SE But its not registered in your systems. Note that though i live in Norway, i sended it from Sweden, cos im close to the border and the price for shipping is a 3th than from Norway (And no custom issues at the Dutch border since Sweden is EU and Norway is not) Hope you can fix it and that i might receive it back (in Norway, thats where i am registerd at DJI) with the latest OTG firmware installed :-) Thank you!
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