PrzemekZ
lvl.1
Ireland
Offline
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Good Afternoon All,
When I opened my DJI4 app today, as responsible user, who tries to be always up-to-date with Manufacturer's suggested firmware updates, I followed steps to perform upgrade. Update massage was in RED, so I truly believed this is vital and critical upgrade, possibly improving safety of my flights.
All went ok, till message: "Upgrade failed", at around 50% of upgrade.
Since then, as I can see now, I have suffered from typical symptoms:
- RC flashes in red,
- RC does not broadcasts any Wi-Fi signal,
- RC does not respond to OTG cable connection from any mobile device and PC
DJI online chat was very nice and same long ("we have many calls today"), and ended with conclusion that I used "not supported mobile device" and second one: "you maybe requested to send device to our facility in Netherlands".
So, I do understand device is damaged.
OK, fine, ... happens. But I do have some questions, after selecting leading drone Manufacturer (I'm flying few different DJI drones for different purposes):
- Am I responsible for damaging device by following suggested upgrade steps?
- is "not supported device" responsible for damage? (I truly believe it is cheap excuse, as I'm using brand new mobile device)
- if so, why DJI app can be installed on it without any kind of warning, that mobile device is not supported?
- again, why before upgrade, I did not receive single message: "Warning! your device is not supported"?
And final one: how to solve issue now?
King Regards, |
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