Hi! I'm drone pilot and stroke survivor Aaron Avila. I with the backing of my sponsor Tom Iliffe created a show called, I Can't Walk But I Can Fly Drone Show. I use Drones to raise stroke and brain injury awareness. I sold a Tello Drone to Brain Injury survivor about three months ago named Gene Rankin in Tampa Florida. (I'm in Northern California). The life changing transformation I saw in Gene was amazing thanks to his new found purpose in life, piloting his new Tello Drone. To show you how inspired Gene became, here's some of the videos he produced. So inspired was Gene by his Ryze Tello Drone, Gene messaged me and said "After 15 years of being a Traumatic Brian Injury Survivor, I now have a reason to wake up in the morning" Unfortunately Gene's Tello stopped working and he's devistated! Would either one of you (Ryze or DJI) consider warranting his Tello so he can fly again? I can put you in direct contact with Gene. Gene's playlist on my YouTube Channel https://www.youtube.com/playlist?list=PLdiLrrKpz2es4ZIsKmpJrSo-vLC7yTLaX I look forward to hearing from you. Thank you, Aaron Avila I Can't Walk But I Can Fly Drone Show

hi you should just email them by the way why does the drone stop working?
have he crashed before? how long he have been using it?
if it is pilot error then you are unable to get repalcement for free
here is my experience
https://forum.dji.com/thread-150938-1-1.html
https://forum.dji.com/thread-151049-1-1.html
https://forum.dji.com/thread-151175-1-1.html
hope this help you

call Gene to make a online repair registration https://repair.ryzerobotics.com/repair/index

jacksonnai Posted at 2018-7-20 03:14
hi you should just email them by the way why does the drone stop working?
have he crashed before? how long he have been using it?
if it is pilot error then you are unable to get repalcement for free

Thanks bro! Gene told me Tello fly's for 10 seconds and drops.

Aaron Avila Posted at 2018-7-20 06:31
Thanks bro! Gene told me Tello fly's for 10 seconds and drops.

call him to contact ryze online support

Heres the Link Aaron -

https://www.ryzerobotics.com/support

Good day Aaron, your kindness virtue would be highly appreciated. I was impressed by what Tello can do. For further assistance, I respectfully suggest you contact the right support at support@ryzerobotics.com or call us on this number +1 31 06165299 and you can contact us thru live chat, just go to our website www.ryzerobotics.com. We are glad to help.

Good day Aaron, your kindness virtue would be highly appreciated. I was impressed by what Tello can do. For further assistance, I respectfully suggest you contact the right support at support@ryzerobotics.com or call us on this number +1 31 06165299 and you can contact us thru live chat, just go to our website www.ryzerobotics.com. We are glad to help.