Hi

I finally took my Mavic Pro out of the box and registered, had a few flights and decided to make sure the firmware is up to date, I cannot get the Firmware to update on the drone, the controller is fine. I have tried via the App and DJI Assistant on both mac and PC, and multiple versions of the fimware .. Everything is fully charged

The furthest I have got is 72% using the DJI Go App, the least is 15% using DJI assistant on a Windows PC

I've tried lower versions of fw, the latest versions, its simply not working

I've read some of the threads that suggest there may be a beta fw that helps ?

https://www.dropbox.com/s/pxavq9 ... 56_upgrade.log?dl=0
https://www.dropbox.com/s/1soq49 ... 41_upgrade.log?dl=0
https://www.dropbox.com/s/xrvo0g ... 44_upgrade.log?dl=0
https://www.dropbox.com/s/7njgc2 ... 06_upgrade.log?dl=0

Help ...

Hi there, sorry for the trouble. Kindly reinstall DJI Assistant 2 and use a different USB cable. Did you try to use a different internet connection and then upgrade the firmware again?

I've tried reinstalling on Windows, a new cable and have restarted my Internet Router, failed again this time at 100% with the same error 0x020106, i've also uploaded my error log via the DJi Assistant 2 application, my username is simonrichardson@gmail.com.
Would getting access to the Beta software help me ? I'm currenty on V01.03.0400 ?

Thanks

wow thanks for nothing, clearly you have an SLA on responding, and then nothing for follow up ...

anx10us Posted at 2018-7-21 11:18
wow thanks for nothing, clearly you have an SLA on responding, and then nothing for follow up ...

Hi, sorry for the late response, unfortunately, we have to send the unit to our repair facility for further evaluation. Please see the link to contact our support.

www.dji.com/service