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DJI GO 4 app freezes at 60% of "Unzipping resource file..."
3807 16 2018-7-21
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Artwyb
lvl.1
Poland
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I opened the app after about 2 weeks of not using Spark. There wasn't any Android update since then but the app had one on 13th July. I'm using Nokia 6 (2017). When I open the app, it says "Unzipping resource file...". It takes a few seconds to get to 60% but then it freezes and doesn't go any further. What should I do?
Thanks.
2018-7-21
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DJI Gamora
Administrator

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Hi, thanks for reaching DJI Forum. We do apologize for the troubles. Sad to say the Nokia 6 is not fully compatible to run the app. Below is the list of fully compatible devices. Thank you.

2018-7-21
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Artwyb
lvl.1
Poland
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DJI Gamora Posted at 2018-7-21 11:11
Hi, thanks for reaching DJI Forum. We do apologize for the troubles. Sad to say the Nokia 6 is not fully compatible to run the app. Below is the list of fully compatible devices. Thank you.

[view_image]

It was working before. Did it change in the last update?
2018-7-21
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DJI Gamora
Administrator

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Artwyb Posted at 2018-7-21 11:22
It was working before. Did it change in the last update?

Hi, yes it worked before but after the update some of the features of the app will not be able to run on your Nokia 6. Thank you.
2018-7-21
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lylewalker
New
Flight distance : 124734 ft
United States
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Samasung S7 with a Mavic Platinum Pro and I am having the same issue. Any thoughts?
2018-8-30
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lylewalker
New
Flight distance : 124734 ft
United States
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DJI Gamora Posted at 2018-7-21 11:25
Hi, yes it worked before but after the update some of the features of the app will not be able to run on your Nokia 6. Thank you.

Samasung S7 with a Mavic Platinum Pro and I am having the same issue. Any thoughts?
2018-8-30
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Artwyb
lvl.1
Poland
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lylewalker Posted at 2018-8-30 11:54
Samasung S7 with a Mavic Platinum Pro and I am having the same issue. Any thoughts?

I found the fix: Uninstall the app, then connect the phone to your PC, go to SD card folder and delete DJI folder. Next installation will succeed.
2018-8-30
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lylewalker
New
Flight distance : 124734 ft
United States
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Artwyb Posted at 2018-8-30 12:20
I found the fix: Uninstall the app, then connect the phone to your PC, go to SD card folder and delete DJI folder. Next installation will succeed.

Thank you!
2018-8-31
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Jakab Gipsz
First Officer

Hungary
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Are you sure he was frozen? Because I also thought I had reinstalled it several times, and then I waited for a while and ... started.
2018-8-31
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DJI Gamora
Administrator

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lylewalker Posted at 2018-8-30 11:55
Samasung S7 with a Mavic Platinum Pro and I am having the same issue. Any thoughts?

Hi, sorry for the inconvenience, Can you please provide me more information for me to help you with it. Thanks
2018-8-31
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kellerbaum
Flight distance : 13789 ft
  • >>>
United States
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Having the same issue with galaxy s8.  Deleted dji folder and re-installed.  Was good for a couple days then issue has returned.
Screenshot_20181119-123830.jpg
2018-11-19
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well-about_that
lvl.1
Flight distance : 307779 ft
Croatia
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Restarting the phone did it for me on Note 8 (restarting the app itself did not help).
2019-1-12
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darkfull1
Second Officer
Flight distance : 13114 ft
Switzerland
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I had to try to install the app 3 times before it finally worked. It didn't even freeze it just stopped the installation and it wasn't installed.
2019-1-12
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spybaz
New
United States
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darkfull1 Posted at 1-12 17:43
I had to try to install the app 3 times before it finally worked. It didn't even freeze it just stopped the installation and it wasn't installed.

I'm having the same problem. Stuck at 47% for a half hour. Samsung Galaxy S8+
2019-3-1
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darkfull1
Second Officer
Flight distance : 13114 ft
Switzerland
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spybaz Posted at 3-1 17:58
I'm having the same problem. Stuck at 47% for a half hour. Samsung Galaxy S8+

stop the installation clear the cache and try to install again. Try restarting the phone maybe. I don't exactly know how it finally worked I just know I tried several time and it finally worked.
2019-3-3
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Michael Mischke
New

Canada
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DJI Gamora Posted at 2018-7-21 11:11
Hi, thanks for reaching DJI Forum. We do apologize for the troubles. Sad to say the Nokia 6 is not fully compatible to run the app. Below is the list of fully compatible devices. Thank you.

[view_image]

It installed on my note 9 easily but the note 9 is very tight to get into the controller so i thought i would try my LG G5 as it is a bit smaller. I am getting the same problem as everyone else here. I tried each of the solitions supplied here. No success. Any other solutions?
2020-7-9
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RK7dronzy
Captain
Flight distance : 2278898 ft
United Kingdom
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Michael Mischke Posted at 7-9 04:01
It installed on my note 9 easily but the note 9 is very tight to get into the controller so i thought i would try my LG G5 as it is a bit smaller. I am getting the same problem as everyone else here. I tried each of the solitions supplied here. No success. Any other solutions?

Try, when the app asks for location deny it. The app should then carry on unzipping. I find that works on my samsung s5. You only have to do this when first installing app.
2020-7-10
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