I pay my Osmo mobile 2, 3 days ago, all works perfectly except the traking mode.

tracking with osmo mobile 2 does not work. I have an iphone 7 and X. it does not work on either.

Hello there. We apologize for the inconvenience. You may refer to this tutorial:

thanks very much, I forgot to activate the automatic rotation of the screen, now all is ok.thanks

djiuser_JJMLd6DUk5tH Posted at 2018-7-22 08:41
thanks very much, I forgot to activate the automatic rotation of the screen, now all is ok.thanks

No problem. Let us know if you still need any help.

Hi.. it happen to my om2 also.. I have off the rotation but it's doesn't work. It's suddenly happen.. when first it's work.. not it's doesn't work. Any idea? I'm using Redmi note 7

I have the same problem. My object tracking is not working on my One Plus 5 T cell phone while it works on iPhone X. Is it a mobile phone limitation or some defective setting? Auto rotation of screen is on. Please help.

Hello, i have the same problem, active track has stopped working in Huawei P30 pro. and autorotation is not the problem. days ago it worked perfectly.

Hi good day.
Speaking with technical service, they gave me a solution to the problem.
They tell me that the latest version of the application DJI GO V 3.1.58 does not support Active track
the solution is to return to an earlier version of the APP DJI GO.
I attach the link, download the file, unzip it and record it on your cell phone, and then install it.
but first uninstall version 3.1.58 to avoid conflicts.

https://drive.google.com/uc?id=1u_AGibWRyETXqZlXcSRhG0onbcpqtVN5&export=download