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Mavic air stick problem
1545 24 2018-7-22
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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Hello.

I have a problem with my stick. I calibrated. Didnt solve.

I am very upset about it.



2018-7-22
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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Updated updated
2018-7-22
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The Otter
lvl.3
Flight distance : 981022 ft
United Kingdom
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Hello,

I have the exact same problem. Contact support.
2018-7-22
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DJI Natalia
Super Moderator

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Hi, we are very sorry for the inconvenienced that this caused you. Have you tried to update the firmware of your RC? Can you please try to update firmware and try to re-calibrate again. You may watch this video tutorial for reference. Please let us know if you have further question. Thank you.

2018-7-23
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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DJI Natalia Posted at 2018-7-23 10:44
Hi, we are very sorry for the inconvenienced that this caused you. Have you tried to update the firmware of your RC? Can you please try to update firmware and try to re-calibrate again. You may watch this video tutorial for reference. Please let us know if you have further question. Thank you.

https://www.youtube.com/watch?v=XPmWvxeSp7E


http://Dear natalia. Thanks for the reply and support. I tried to connect rc to the pc like this . Opened dji assistant 2 last version but prpgram didnt recognize the rc. I have windows 10. What the problem can be....
2018-7-23
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wobbles
First Officer
Flight distance : 544883 ft
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this is a wild shot in the dark matey but that happened to me and one of the sticks was not screwed in fully ..
2018-7-23
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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wobbles Posted at 2018-7-23 10:51
this is a wild shot in the dark matey but that happened to me and one of the sticks was not screwed in fully ..

What so you mean by stick not screwed fully.?

How can i connect rc with dji assistant?
2018-7-23
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wobbles
First Officer
Flight distance : 544883 ft
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United Kingdom
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gkoylu_laferrari Posted at 2018-7-23 12:10
What so you mean by stick not screwed fully.?

How can i connect rc with dji assistant?

The controller stiicks unscrew on MA and I had not put them fully back in ,you can’t connect controller assistant (I don’t think so  anyway)
2018-7-23
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DJI Tony
Super Moderator

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Hi, sorry for the late response, did you try to move the joystick slowly to check if all of the sticks movement will reach a hundred percent?
2018-7-24
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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DJI Tony Posted at 2018-7-24 11:29
Hi, sorry for the late response, did you try to move the joystick slowly to check if all of the sticks movement will reach a hundred percent?

Yes i checked. They were reach full.

2018-7-24
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DJI Tony
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gkoylu_laferrari Posted at 2018-7-24 12:20
Yes i checked. They were reach full.

What happens if you try to fly your aircraft? did the aircraft response accurately to our command using sticks on your RC?
2018-7-24
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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DJI Tony Posted at 2018-7-24 12:41
What happens if you try to fly your aircraft? did the aircraft response accurately to our command using sticks on your RC?

no, while flying,

while landing also turns itself right

I think the problem inside the RC. How can I handle. I know how to open the rc. But I dont know what I should check for this problem...
2018-7-24
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Wachtberger
Captain
Flight distance : 261442 ft
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gkoylu_laferrari Posted at 2018-7-24 22:24
no, while flying,

while landing also turns itself right

I recommend to open a support case and send it in for repair or replacement.
2018-7-24
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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Wachtberger Posted at 2018-7-24 22:41
I recommend to open a support case and send it in for repair or replacement.

at DJI website, my country is not available for the SERVICE REQUIREMENT . I'm from Turkey.
2018-7-24
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Wachtberger
Captain
Flight distance : 261442 ft
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gkoylu_laferrari Posted at 2018-7-24 22:46
at DJI website, my country is not available for the SERVICE REQUIREMENT  . I'm from Turkey.

Just write an email to DJI support, they will advise you on how to proceed.
2018-7-24
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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Wachtberger Posted at 2018-7-24 22:56
Just write an email to DJI support, they will advise you on how to proceed.

ok. thank you . I will do.
2018-7-24
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Ovi 1
First Officer
Flight distance : 351455 ft
United States
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It’s a firmware issue not a remote issue.  I have the same issue I try calibrate and works just sometimes I’m waiting for a new firmware hopefully will fix it
2018-7-24
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DJI Tony
Super Moderator

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gkoylu_laferrari Posted at 2018-7-24 22:24
no, while flying,

while landing also turns itself right

Hi, I would suggest first connecting your phone directly to aircraft via wi-fi, check the performance of your aircraft to ensure and isolate the issue then after this troubleshooting if ever that the RC will be the issue I would advise to send this to our repair facility for further evaluation.
2018-7-25
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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DJI Tony Posted at 2018-7-25 08:31
Hi, I would suggest first connecting your phone directly to aircraft via wi-fi, check the performance of your aircraft to ensure and isolate the issue then after this troubleshooting if ever that the RC will be the issue I would advise to send this to our repair facility for further evaluation.

aircraft does well. just joystcik is no accurate
2018-7-26
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DJI Tony
Super Moderator

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gkoylu_laferrari Posted at 2018-7-26 22:06
aircraft does well. just joystcik is no accurate

Hi, sorry for the late response. I would recommend sending the unit to our repair facility for further evaluation, kindly see the link below for you to send the unit. Please keep us posted in any case you need our assistance.

www.dji.com/service
2018-7-28
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Charissa
Captain
Flight distance : 542145 ft
South Africa
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Ahhh man, so many Mavic Airs in for repair................seems as if it is more than what is presently flying on this forum.
2018-7-29
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gkoylu_laferrari
lvl.2
Flight distance : 573872 ft
Turkey
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Hello,

I am doubtful of magnets that could be in the phone. I saw a video, magnets can effect the dji mavic air and pro's controller joystick. I will try to connect the phone to the other side or without moun the controller's clamp.
2018-8-1
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John Michael Galvez Sagrado
lvl.1

Philippines
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What about mine? both sticks on center but it got 15% as shown in the pic. And when i turn the left stick up the turn right increases % as well.
Screenshot_20190811-132958.jpg
8-11 04:25
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John Michael Galvez Sagrado
lvl.1

Philippines
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DJI Tony Posted at 2018-7-28 02:28
Hi, sorry for the late response. I would recommend sending the unit to our repair facility for further evaluation, kindly see the link below for you to send the unit. Please keep us posted in any case you need our assistance.

www.dji.com/service

Hi please also check mine. Both sticks at center but 15% on the right offset.also when i tilt the left stick up very light. Thats when it starts to go 15% left turn.
Screenshot_20190811-132958.jpg
8-11 09:57
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DJI Tony
Super Moderator

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John Michael Galvez Sagrado Posted at 8-11 09:57
Hi please also check mine. Both sticks at center but 15% on the right offset.also when i tilt the left stick up very light. Thats when it starts to go 15% left turn.

Hi, we're sorry for the inconvenience. I would recommend restarting the remote controller and proceed with the RC calibration to see if there will be changes. If the problem persists, we would recommend sending the remote to our facility for further evaluation. If you wish to contact our support, kindly click the link below. Thank you for your support.

www.dji.com/support
8-14 14:32
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