Mike Blixt
New
Croatia
Offline
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Update from the support about my dead battery:
STEP 1
Thank you for contacting DJI NL Technical Support. We are sorry to hear about your DJI product. In order to check if you are qualified for our DOA/Replacement procedure we need the following information:
Full Name/Company Name:
Phone number:
Address: (Kindly send us your complete shipping address to avoid further issues for shipping. House or Flat No./Street/City or Town/Region or Province/zip code or EIR code/Country)
Serial numbers of the product(s)
- Craft:
- Battery:
Problem description:
Photo/printscreen of the Invoice / proof of purchase:
Photo/Printscreen of the delivery proof/receipt:
DJI Care/ Refresh/ Shield: (Yes or No)
When we receive your faulty unit and we have replacements in stock, we will swap it, After your unit has been diagnosed and replacement has been approved, it will only take approximately 2 business days to forward it to our logistics department for ship out. If the DOA/Replacement period has expired and the first contact is over 15 days after the activation date, the product will follow the RMA Repair procedure. We will forward you to our RMA colleagues and they will guide you.
I PROVIDED ALL THIS AND GOT THIS
Dear Mike ,Thank you for contacting DJI Support.
We have applied the repair/replacement information into our system. Your Case No. is : CAS-2349763-L6L7Z4. We will request the UPS label for you and you will receive it within 2 business days.
With the UPS Shipping Label:
1) After receiving an email from UPS with your shipping label, click on *get shipping label* and print the page.
2) You can bring it to a local post deposit.
3) You can call UPS to make an appointment for the pickup.
Note: Failure to complete any steps below may cause delays in your repair, and could require our logistics team to ship your product back without repair service provided.
1. Please fill in completely with your details with a proper description of the issue you have now.
2. Please attach a printed version to every item in the parcel, together with a proof of purchaseas well as the email address you used to activate your product (if applicable). The exclusion of either may disqualify you from obtaining warranty service or delay service. Please send us a copy of your proof of purchase and keep the original proof of purchase for your records.
3. Please ship the product with the completed DJI Global Technical Support Form linked above and mark with the words ‘RMA’ on the outside of the package.
4. If you are a resident of a non-EU country like Switzerland or Norway please write the following text on the box “DEFECT UNIT - NO COMMERCIAL VALUE”.
5. Please do not send any damaged, swollen or leaking batteries to DJI for repair/replacement. If such batteries are sent, the customer will be held directly responsible for any accident occurring during shipment. If DJI receives a damaged or swollen battery it will not be sent back to the customer for danger of an accident occurring during transport.
6. Donot ship any Non-DJI equipment, such as aircraft third-party accessories, third-party cases, SD cards, or third-party transmitters. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products and that we are unable to test your DJI products with any third-party equipment.
7. If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as possible the cost of diagnosis.
8. By using the UPS Pick Up service enabled by DJI Europe you agree that you use this service on your own risk. DJI Europe is not responsible for any lost or damaged packages. In such an event it is up to the customer himself to contact UPS for further explanation and action.
We will inform you of any repair costs after we complete a full diagnostics report for the unit. Please carefully read our Warranty Policy at: and you can keep track of your repair status by visiting the link below: By sending in your product for repair, you agree that you have read and accepted the repair terms as stated above. If you have any questions, please feel free to contact DJI Europe Support, Mon-Fri 8:30AM - 5:00PM (UTC+1) via the following three channels...
MY ANSWER
Let me take this again:
I have bought a drone from you.
I got three batteries in the delivery. One of them is not working at all. Total dead. From the start. Are you serious telling my to do all the steps you provided me with? Send packages around the globe. All this work for ONE battery?
The time I need to put in for just doing all these steps is not even worth a battery. But it's good to know that you have built a system just to protect yourself from people actually sending the broken down drone parts. Your model can not be economically sustainable. But you know that off course. You know few people will chose to proceed with your insane process.
I will make sure I spread the word and making sure to change the brand of the drone. I will not fly a drone from a company who does this.
Have a great day.
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